Problème mémoire graphique Intel iris Xe

[Theo1015]

Bonjour à tous,

J'espère que vous pourrez m'aider avec un problème que je rencontre sur mon PC portable. En utilisant un ordinateur équipé de l'Intel Iris Xe Graphics, je constate des différences de performances en fonction des jeux auxquels je joue.

Par exemple, lorsque je lance GTA 5, le système alloue jusqu'à 8055 Mo de mémoire graphique, ce qui offre une expérience de jeu plutôt fluide. Cependant, quand je lance Ghost Recon Breakpoint, la quantité de mémoire graphique allouée est limitée à seulement 128 Mo, ce qui entraîne des performances bien en dessous de ce à quoi je m'attendais.

Si quelqu'un a déjà rencontré ce genre de problème, e serais extrêmement reconnaissant pour toute aide ou conseil que vous pourriez me fournir.

Merci d'avance pour votre assistance !

[JedG_Intel]

Hi Theo1015,

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte.

Can you please generate System Support Utility (SSU) report so I can assess the PC components of your system? Please follow instructions here and send the generated file - How to get the Intel® System Support Utility Logs on Windows*

Does it work properly before and only encountering this now?

Also, can you give me a screenshot of the screen that shows that message (128 MB) in Ghost Recon Breakpoint?

Lastly, what gaming distribution platform did you get the game from? (eg.: Steam, Ubisoft, etc.)

I look forward to hearing from you soon and your answers will help me assess this further.

Best regards,

Jed G.

Intel Customer Support Technician

[Theo1015]

Hi Jedg_Intel,

Thank you for your reply. I'm sending you the information from the scan and the screenshot of the message.
No, it's never worked before, and I'm launching the game via Ubisoft connect.

Thank you for your reply,
Sorry for my broken English

[JedG_Intel]

Hello Theo1015,

Thank you for providing all the information.

Based on the SSU logs, it seems that the driver of Intel Iris Xe Graphics is out of date. Please update the driver to the latest version 32.0.101.5972. Also, perform a clean installation of the driver once you have downloaded it. I will be attaching links below for your reference.

Download link here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Clean installation: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

I hope this addresses your concern. In case that you are still having the same issue, let me know so I can assist.

Thank you and have a good one!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Theo1015,

I wanted to check if you had the chance to review the information that I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Theo1015]

Hi Jedg_Intel,

Thank you for your reply and sorry for my late reply. I'm sending you the information from the scan and the screenshot of the message.
No, it's never worked before, and I'm launching the game via Ubisoft connect.

Thank you for your reply,
Sorry for my broken English

[JedG_Intel]

Hello Theo1015,

I checked online and this Youtube video gives the basis for the performance for Intel Iris Xe (You have the same processor as the video) at 720p which averages at ~32 fps. You are using 1080p so performance could be lower compared to the video. This also shows the same issue with the VRAM that you are reporting at 8 seconds of the video and appears to be a game issue.

Also, based on the system requirements - the game requires discrete graphics, please see here - Buy Ghost Recon Breakpoint Ultimate Edition on PC & More | Ubisoft Store

I also found a Youtube video showing performance with the minimum requirement of GTX 960 but using an i3 10100F video - Ghost Recon Breakpoint l GTX 960 4GB AND INTEL CORE I3 10100F benchmark 1080P (youtube.com)

In game, I can see mid 30s to high 40s for the FPS in-game playing and this is with a discrete graphics. VRAM for the GPU shows up properly though.

If you'd like us to investigate further, please run tests on CapFrameX data based on Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community under "Performance Issues".

I look forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Theo1015,

I'm follow up to see if you managed to see the additional information that I shared. Please let me know so I can investigate further.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Theo1015,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician