Problem Halo MCC: Reach

[PKD-NeXuS]

Hello,

I've purchased a A770 LE and tested a range of games (BF2042, Doom 3, Brink, HL2, Black Mesa, ET Quake Wars, pCARS 2, COD Moder Warfare II (2022), Halo Reach (MCC), Cyberpunk 2077, Zeno Clash, Prince of Persia (2008), Prince of Persia: Sands of Time, ...) with it to get a feel for the status of the Arc drivers.

I've been quite surprised how good the drivers are across different APIs and games.

The only problem I've found so far is with Halo Reach (MCC). The A770 doesn't get used properly (low GPU clocks 600-900 MHz, and GPU usage (~35%).

This occurs on any driver (up to 3959) and I've already updated the BIOS of my Asus X570 mainboard and activated rBAR prior to purchasing the card. OS is the most current Win11 Pro.

I always do clean installs of newly released drivers.

I guess it's just some missing optimization regarding legacy APIs that's causing the problem, but wanted to give you a heads up nevertheless.

BR

[Hugo_Intel]

Hello PKD-NeXuS

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues while playing Halo Reach.

Please let us know the following information in order to assist with this problem:

1.-Is this behavior that you describe causing any type of crash, glitch, or low-performance issue?

2.-Attach some screenshots or a short video showing this behavior and any other issue if applicable.

3.-Attach screenshots or a short video showing your in-game graphics settings.

4.-Where was the game downloaded from? (Steam, EPIC, Microsoft Store)

5.-Run the Intel® System Support Utility and attach the log file.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[PKD-NeXuS]

Hello, here's the information you requested. I've just checked again and the problem is still there with driver 4034.

1. constant low performance - see screenshot attached (16FPS - not just drops, it's constantly this low)

2. see screenshot "performance" and 1.

3. see attachments

4. downloaded from Steam

5. see attachments

Best regards

[Hugo_Intel]

Hello PKD-NeXuS

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello PKD-NeXuS

Thank you for all the information provided. We will need to further research this issue, however, we would like to make sure that all of your software is up to date, upon checking the log file that you have shared with us, we noticed that the Bios on your motherboard is outdated. Please visit your motherboard manufacturer's website and update the Bios to the latest version.

I see on your original post that you enabled Resizable BAR, however, after updating the Bios this setting might get disabled, so please make sure to re-enable it in the Bios once updated.

If the issue continues, please share with us the steps that you follow to reproduce this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[PKD-NeXuS]

Hi,

as expected the small BIOS update didn't change anything.

The problem has been constantly there since day 1 and through all new driver releases. Therefore I can't really say certain steps to reproduce the problem.

[Hugo_Intel]

Hello PKD-NeXuS

Thank you for all the information that you have provided so far. We will continue researching this issue and will post back as soon as I have an update to share with you or if we need more information. I appreciate your patience.

Best Regards,

Hugo O.

Intel Customer Support Technician.