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Regular Crashes in Final Fantasy 14 with the Intel Arc B580 Challenger

MikoNii
Beginner
915 Views

Hello!

ive been having a bit of an issue with trying to play FFXIV.

 

ive been having quite a lot of crashes and this error pops up.

 

image.png

My system is:

AMD Ryzen 5 7600X

Intel Arc B580 Challenger

32.0 GB Ram

 

Settings: High, 1080p.

 

I dont know what causes this issue but it shows up at random times 

 

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1 Solution
RobbieR_Intel
Moderator
584 Views

Hello MikoNii,

 

We are planning to replicate this. In the meantime, I would like you to perform a ⁠Clean Installation with the latest driver, ⁠32.0.101.6449_101.6255 WHQL Certified, once installed, kindly let me know what would be the outcome.

Kindly let me know what would be the outcome.

Please answer the additional question:

  • From what game platform are you playing Final Fantasy XIV?

I look forward to your reply!

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician

 

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9 Replies
RobbieR_Intel
Moderator
783 Views

Hello MikoNii,


Thank you for reaching out and providing details about the crashes you're experiencing while playing Final Fantasy XIV. I understand how disruptive these crashes can be.


To further investigate, please answer the following questions:

  • Are you running the game in Direct X 11, DirectX 12 or Vulkan?
  • Does the crash happen during specific game actions?
  • What is the platform you're playing the game on? (Steam, etc)
  • Is Re-Bar enabled in the BIOS?
  • Have you verified the integrity of the game files via your platform's launcher?


Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.


I look forward to your response!


Best Regards,


Robbie R.

Intel Customer Support Technician


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MikoNii
Beginner
773 Views
  • Are you running the game in Direct X 11, DirectX 12 or Vulkan?

Hello! i am running the game in DX_11 since this is the only option available

 

  • Does the crash happen during specific game actions?

No, the game will randomly crashes. there's no specific game actions .

 

  • What is the platform you're playing the game on? (Steam, etc)

I am playing on the FFXIV standalone client.

 

  • Is Re-Bar enabled in the BIOS?

Yes, the Re-bar is enabled in the BIOS

 

  • Have you verified the integrity of the game files via your platform's launcher?

Yes i have! i also re-installed the game. did the DDU in safe mode, and re-installed the driver.
have also done the "fix problems using windows update".

 

the SSU text file has been attached as well

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RandyT_Intel
Moderator
714 Views

Hello MikoNii,

 

I will need some time to further investigate the issue. I will replicate this concern in our test lab and get back to you as soon as possible.

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


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MikoNii
Beginner
669 Views

thank you!

looking forward to hearing the responses

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RobbieR_Intel
Moderator
585 Views

Hello MikoNii,

 

We are planning to replicate this. In the meantime, I would like you to perform a ⁠Clean Installation with the latest driver, ⁠32.0.101.6449_101.6255 WHQL Certified, once installed, kindly let me know what would be the outcome.

Kindly let me know what would be the outcome.

Please answer the additional question:

  • From what game platform are you playing Final Fantasy XIV?

I look forward to your reply!

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician

 

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MikoNii
Beginner
550 Views

Hi!

 

i have done another DDU and performed a clean installation.

so far, no crashes yet, i did had to cap my fps to avoid some other issues i had.

I also ended up using DXVK for Final Fantasy XIV cause of some weird fps issues i had here and there with the B580. 



I am playing Final Fantasy XIV on PC.

 

 

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RobbieR_Intel
Moderator
511 Views

Hello MikoNii, 

 

Thank you for sharing your update! It's great to hear that the clean installation has helped stabilize your gameplay.

 

I would like to know if you still need further assistance.

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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MikoNii
Beginner
503 Views

Hi Robbie,

I believe i am good for now! 

Thank you for your help

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RobbieR_Intel
Moderator
439 Views

Hello MikoNii,

 

You are very much welcome! With that being said, I will now close this inquiry. If you need further assistance, please post a new question as this thread will no longer be monitored.

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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