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Reporting on Intel Arc's general errors. In version 31.0.101.4953 WHQL

Przemek770-16
New Contributor I
3,646 Views

Intel Arc 31.0.101.4953 WHQL.pngIntel Arc  v31.0.101.4953 WHQL.png

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Jean_Intel
Employee
3,588 Views

Hello Przemek770-16,

 

Thank you for posting in the Intel communities. We see that you are reporting the know issues section listed in our driver release notes for the driver version 31.0.101.4953. Hopefully, these details will help another community member. However, we would like to know if there is any particular problem that you need assistance with. We would be more than glad to help you.

 

Best regards

Jean O. 

Intel Customer Support Technician


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Przemek770-16
New Contributor I
3,563 Views

So far, I have not encountered errors in what I play.
But thanks for asking around.
And I want to help improve intela graphics cards that's why I post and will continue to post general reported errors by uzytkownikuw like these posts etc.

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Jean_Intel
Employee
3,541 Views

Hello Przemek770-16,

 

Thank you for bringing to our attention the general error reported by uzytkownikuw. We want to inform you that the information you provided is already included in our driver release notes. The issues listed in the Known Issues section are problems that Intel has verified internally, and we are currently working on a solution. If you encounter any of the problems mentioned in the Known Issues section, please be assured that we are working on resolving them.


Since you are not experiencing any issues at the moment, we will proceed to close this thread. However, if you require further assistance or information, please do not hesitate to reach out to us. Please note that you will need to open a new thread, as this one will no longer be monitored.


We appreciate your efforts and recommendations for helping us improve our products. Thank you.

 

Best regards

Jean O.

Intel Customer Support Technician


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NewOwner
Novice
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I'm having issues with this 31.0.101.4953 driver.

I bought a new computer from Dell in December (13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, windows 11 pro operating system) and a Dell USB hub monitor P2723DE at the same time

Dell recommend I install the 31.0.101.4953 intel graphics driver to replace the existing 31.0.101.4502 driver. However when I install this it completely crashes my display and turns it into an useable pixelated mess where you can just about make out outlines of things on the screen but nothing more. I have to system restore to the pre driver state to get it running again.  It's working with the new driver apart from the display being unreadable. It's happened on 3 occasions when the driver has tried to install. The display is absolute fine with the old driver.

I'm trying to get Dell support to look into this. But they say they are unable to contact Intel to ask if this is a common issue with a fix. And all their attempts to reinstall all the computer drivers again fail when this update installs again. And they say my monitor is working OK.

Can anyone let me know what might be causing this issue and have other users experienced this?

Thank you

 

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NewOwner
Novice
3,349 Views

Hello

First post didn't seem to save so I'll try again.

I purchased a 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, 3660 tower desktop from Dell in December (operating system windows 11) and Dell USB monitor P2723DE.

It all worked fine, computer, display everything until their support app recommended I installed this 31.0.101.4953 graphics driver (it was using the 31.0.101.4502 driver)

This crashed my display and turned it into a pixelated unusable mess (see attached). You couldn't pick out anything on the screen apart from vague outlines. I had to system restore to the old driver.

Dell support tried to fix this by reinstalling all computer drivers but when same thing happened when this  31.0.101.4953 driver was installed again.

Dell say they won't contact intel to ask what might be causing this. Hence why I am asking here. They don't seem able to fix my issue.

Just wondering if others have had this issue.

Thank you

pipegama
Beginner
3,223 Views

I have de same issue.

 

¿Any solution?

MSiegel
Beginner
3,147 Views

Having blue screen errors all of a sudden? One today and one on Monday. This is a work computer, and is not using any heavy graphics based apps. Is there a way I can disable this driver version 31.0.101.4953? Roll back to the previous driver? 

rpb1
Beginner
3,048 Views

Same for me.

 

Driver version 31.0.101.4953 delivered by Windows Update on 3 Feb 2024.  I had a VIDEO_SCHEDULER_INTERNAL_ERROR (0x119, sub code 2) on 4th Feb and I've had two this morning (11 Feb).  I'd not seen a blue screen for six months or more before this.

 

How do I roll back to a previous version that does not have this bug?

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