Resident Evil (2015 Remaster) and Resident Evil 0 Crash on startup [Sparkle Arc B580]

[Ophys]

Hello,

I'm having an issue launching Resident Evil and RE0.

When launching from Steam, the window for the game will pop-up with a black screen and then close either immediately or after a second or two. 

I have tried other fixes recommended for Nvidia GPUs on PCGamingWiki as well as the Steam Community Forums (disabling Vsync through the Intel Graphics Software app, reducing color depth to 8 bit, launching in compatibility mode, DPI scaling, etc.) 

The game doesn't display any error messages nor does it create any logs.

Issue persists after creating config file in local appdata folder and installing DirectX packages for DX9c. 

This is true for both of the games mentioned.

Specs are in the attached SSU text file.

[Ophys]

Update: I tried disabling the display adapter in Device Manager, and the game launched afterwards. However, it crashes on entering the video settings menu and also sound is disabled/has poor performance so this isn't really a solution. 

[VonM_Intel]

Hi Ophys,

Thank you for posting in our Community. I understand that both Resident Evil (2015 Remaster) and Resident Evil 0 are crashing at startup on your Sparkle Arc B580, and even though the games technically launch after disabling the display adapter, the resulting performance and audio issues understandably make that an unusable workaround. Let’s dig in further to try and identify the root cause. Could you kindly confirm the following:

• Are you using any multi-monitor setup, HDMI-to-DisplayPort adapters, or unusual screen configurations?
• Have you verified the integrity of the game files through Steam for both titles?
• Is your Windows 11 fully updated (including optional feature updates and .NET Framework)?
• Are there any overlays (like Discord, Xbox Game Bar, MSI Afterburner, etc.) or third-party tools running in the background that could be interfering with the game’s launch?
• Has the issue happened before?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Ophys,

I'm following up to check whether you have had the chance to review my prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

Best regards,

Von M.

Intel Customer Support Technician

[Ophys]

Hi,
My Windows installation is up to date.

I'm using an HDMI-to-HDMI connection from the card's slot to my 4K TV.

I believe the Discord overlay is enabled and I'm not sure about the Xbox Game Bar.

I've played a little bit of RE0 on my old laptop that had a mobile Nvidia GTX 1050Ti and it worked on there as far as I remember.

[VonM_Intel]

Hello Ophys,

Thank you for the update, and I appreciate you confirming those details.

It's good to know that your Windows installation is up to date and that you're using a direct HDMI-to-HDMI connection to your 4K TV, that helps rule out adapter-related issues. The mention of the Discord overlay being enabled and uncertainty about the Xbox Game Bar is also helpful, as both can sometimes contribute to unexpected in-game behavior, especially in certain titles.

Regarding your experience with Resident Evil 0 on your previous system with a GTX 1050Ti, that’s a useful point of reference for comparison. Since the game functioned as expected on that setup, we’ll aim to isolate any configuration-related differences with your current system running the Intel Arc GPU. 

In the meantime, I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Ophys,

Thank you for your response. To further isolate and troubleshoot the issue, please follow the steps below:

• Disable the Discord Overlay and Xbox Game Bar. You may refer to these guides for instructions:
  • How to Disable Xbox Game Bar in Windows
  • How to Turn Off the Discord Overlay
• Could you please let us know when this issue first started, and if the system was working fine before it occurred?
• Perform a clean installation using DDU and install graphics driver version 32.0.101.6987 WHQL Certified (Latest).
• Check for Dump Files:Please follow the instructions in this thread to generate and share any available dump files: How to Report a Bug or Issue with Arc GPU

Once you have completed these steps, please share your observations and any collected files so we can proceed with the next stage of troubleshooting.

Best regards,

Von M.

Intel Customer Support Technician

[Ophys]

I disabled the Game Bar and the Discord overlay and reinstalled drivers but issue still persists. 

The issue started either the day of my post or the previous day, the first time I tried booting Resident Evil after purchasing it that day. 

I'll send the dump files shortly if I can figure how to get them.

[Ophys]

Here is the link to the dump file generated. 

[VonM_Intel]

Hello Ophys,

Thank you for the update and for sharing the details of the troubleshooting you’ve already performed. I appreciate you taking the time to disable the Game Bar, turn off the Discord overlay, and reinstall the drivers. I’ve noted that the issue began right after you purchased and first launched Resident Evil.

I will review the dump file you’ve provided to help determine the root cause of the problem. Once I have analyzed the data, I’ll follow up with you on the next steps. In the meantime, please let me know if you notice any new symptoms or changes.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Ophys,

Thank you for the update and for providing the details of the troubleshooting steps you have already performed. I appreciate you taking the time to disable the Game Bar, turn off the Discord overlay, and reinstall the drivers. I have noted that the issue began shortly after you purchased and first launched Resident Evil. To confirm, have you already attempted a clean installation using DDU and then installed graphics driver version 32.0.101.6987  WHQL Certified (Latest)? This step is important, as it is a key part of the troubleshooting process

Best regards,

Von M.

Intel Customer Support Technician

[Ophys]

I'm currently on the latest driver available in the IGS, 32.0.101.6989. 

[VonM_Intel]

Hello Ophys,

Thank you for confirming. I see that you’re already using the latest driver available in Intel® Graphics – 32.0.101.6989. I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[DeancR_Intel]

Hello Ophys,

Thank you for your patience as we looked into the issue you reported. Based on our investigation, it appears that the concern is not occurring on our end.

To further address the issue, I recommend checking with the game developer or Microsoft support for additional assistance. It's possible that the problem may be related to other hardware components, such as your SSD or RAM, or the operating system may be missing some system files. I will be closing this thread to avoid further confusions.

Best regards,

Dean R.

Intel Customer Support Technician