Serpent Canyon NUC 12 Enthusiast lost video signal

[skullmonkey]

Hi,

my Intel Serpent Canyon NUC 12 Enthusiast PC model RNUC12SNKi7200U lost video output while watching video on YouTube.

I tried different cables and monitors and it keep loosing signal.

The monitor "see" the pc connected to it but there is no image on it after reboot.

I can hear that the PC is rebooting fine to Windows desktop.

In very rear occasions I can manage to get the image out but but after restart or switched display port or to HDMI it wont give image again.

What might be the problem? How to fix it?

Thanks,
Gorast

[Earl_Intel]

Hi skullmonkey,

Thank you for posting in the communities!

Regarding to your concern, as much as we would love to further assist you on this, unfortunately all Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024, please contact https://www.asus.com/support All software, firmware, BIOS support, and security advisories will be supported through ASUS as well.

For more information you can check Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024

We will be closing this thread now. In case you need assistance on other Intel Products, please submit a new question as this thread will no longer be monitored.

[skullmonkey]

HI,

im trying to reach ASUS but none of the serial numbers on the back of the NUC is accepted by the ASUS forms.