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Should i uninstall Intel Arc Control in my ASUS laptop?

ongthantoancong
Beginner
4,910 Views

Intel Arc Control app makes my laptop lag, should I uninstall it or not?

 

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5 Replies
Andres_Intel
Employee
4,859 Views

Hello ongthantoancong,



Thank you for posting on the Intel communities.  


I am sorry to hear that you are having lag issues with Intel® Arc Control, please answer the following questions to have a better understanding:


  • Why do you think Intel® Arc Control is the one causing the lag issue?
  • Take a video of the issue with Intel® Arc Control installed and after uninstallation.
  • It is your decision if you want to keep Intel® Arc Control or uninstall it and it is possible with the following steps:


  1. Press the Windows key.
  2. Click on settings.
  3. Select Apps and then select Apps & features.
  4. Search for Intel® Arc™ Control software.
  5. Click on it and select the option to uninstall.



Regards,  


Andres P. 

Intel Customer Support Technician


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ongthantoancong
Beginner
4,848 Views

When I hide a window it lags, video recording doesn't lag, playing games loses a few FPS. Should I remove it as well?
My video card is Iris Xe

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Andres_Intel
Employee
4,783 Views

Hello ongthantoancong,



Thank you for your response. It has been really helpful.


Please answer the questions below to continue with the troubleshooting:


  • Does the low FPS issue happen when Intel® Arc Control is running?
  • I understand the computer does not lag when you are recording, but are you able to take a video while playing a game or running something that causes the lag issue?
  • Download, run, save and attach the report for the following tool: 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html


You can find the steps on the link: 

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html



Regards,  


Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
4,738 Views

Hello ongthantoancong,


 

Were you able to check the previous post?  

Let us know if you still need assistance.   



Best regards,


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
4,672 Views

Hello ongthantoancong,



We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


 

Best regards, 


Andres P.  

Intel Customer Support Technician


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