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Spiderman 2 & Arc A750 Strange Graphic visual artefact

Wizhhh
Beginner
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Mike_Intel
Moderator
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Hello Wizhhh,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. When did you purchase the unit?
  2. Was it working fine before using the game?
  3. Did you change any settings or any changes in your system before the issue started?
  4. What are the troubleshooting steps that you tried before?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Wizhhh
Beginner
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1.  June 2024

2. Yes

3. No

4.

Spider Raytracing.jpg

Changing graphic setting, artifact still appear when framegen ON and also when ray traycing enable the game not launch. device hung driver not update bla bla bla... Hogwart Legacy with ray tracing ON run normally.  Driver 6557 installed

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Mike_Intel
Moderator
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Hello Wizhhh,


Thank you for the update.


Please try to reinstall the latest driver using DDU method. Kindly refer to the link below for the steps and latest driver:


https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html


https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
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Hello Wizhhh,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


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