Star Citizen VULKAN Crashes

[NZRanger]

Star Citizen Vulkan drivers constantly crash out during normal game play of walking around with the following error.

GPU crash message: GPU CRASH (async): [...evice/Vulkan/GPUVulkanQueues.cpp:92 CVulkanQueue::Submit] (0xFFFFFFFC) The logical or physical device has been lost. Failed to submit to queue.

I have submitted the same bug to the Star Citizen dev's, not sure who would like to try fix this first

Log files are attached if this helps.

Cheers

Dave

[ACarmona_Intel]

Hello NZRanger, 

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, complete model of your graphics card, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[NZRanger]

Hi Carmona, Thanks for getting back to me.

Attached is the file you requested. I have used DDU and uninstalled old Arc drivers then reinstalled to check if that was the issue.

I hope this info helps, and please let me know anything else you require.

Thanks kindly

Dave

[ACarmona_Intel]

Hello NZRanger, 

Thank you so much for providing us with the details that we have requested.

I will raise the case with our engineers for further investigation, and I will get back to you as soon as the answer is already available.

Thank you for your patience.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NZRanger, 

Thank you so much for patiently waiting on our response.

In order for us to further investigate the issue, kindly provide the following information:

1) Did this happen OOB, or was it working before? What has changed in the system? Was it working on an older Arc GPU driver and failing on an updated one? If yes, what was the older driver that it was last working on?

2) What are the game graphics settings that you are using? Is it possible that we can have a screenshot?

3.)Furthermore, if it's okay, may we also have your crush dump?

4.) You have mentioned that it constantly crashes out during normal game play of walking around. Is it in a specific area only, and where exactly? So it is not on random parts of the game or just even on the menu?

5.) May we have the exact steps on how to recreate the crash, and if feasible, it will be better to send us a screenshot of the actual error message as well?

The information that we are requesting will definitely help us to isolate the issue, and we truly appreciate your understanding, efforts, and cooperation in helping us find a solution to this problem.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NZRanger, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day!

Best regards, 

Carmona A.

Intel Customer Support Technician

[guochan]

Hello, dear technician
I'm having the same issue as Star Citizen players, and I'm here to provide my game crash logs and hope to continue to see help with this issue.
Thank you

[ACarmona_Intel]

Hello Guochan,

Thank you for posting in our communities.

Please file a new case so that we can properly support you.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Thank you for your understanding, and have a great day ahead.


Best regards,
Carmona A.
Intel Customer Support Technician

[NZRanger]

Hi Carmona, Sorry been out of action with a week of severe fever. I

To answer your other questions though...

1) Vulkan is a pretty new feature to StarCitizen, however it's speed is a massive jump to the DX11 renderer option on ARC and is thus VERY desirable.  I have not known it to be stable under any driver release. DX11 however does NOT have the same crash issues - it's just clunky and slow in comparison that I have seen.

2) I've played with all settings imaginable... low->med->high

3) I'll look at a windows crash dump in a day or two if that's okay when I can get my head around things again.

4) An example is sitting in the Area 18 zone... I can make myself get to a transport and just sit in it and wait for the world to go around for a while and it'll eventually crash out - usually after a few minutes... I've noticed some buggy triangulation in the city buildings since a last game update a couple of days ago as well.

5) There is no error message, just the crash log I sent at the top. It goes back to desktop and says to send in a crash log to the dev's, which I have done a number of times. The crash log itself points to a device lost error.

GPU CRASH (async): [...evice/Vulkan/GPUVulkanQueues.cpp:92 CVulkanQueue::Submit] (0xFFFFFFFC) The logical or physical device has been lost. Failed to submit to queue.

Cheers

Dave

[ACarmona_Intel]

Hello NZRanger, 

No worries, I totally understand, and it's good to hear that you're feeling a little better now.

By the way, thank you so much for still providing the details that we have requested, and as for the Windows crash dump, we will patiently wait for it, so please take your time.

Thank you so much for your time and effort.

Best regards, 

Carmona A.

Intel Customer Support Technician

[NZRanger]

Hi Carmona,

Sorry I looked at what you requested and it seems to be for BSOD style crashes? The crashes are only as far as back to the

desktop and NOT crashing Windows out completely and so am not sure this is going to be a help? Let me know and I'll get

on to it if this will still help!

I tried playing it again earlier and had a new experience... instead of crashing back to the desktop the graphics froze but the

game continued. All the sounds were continuing to happen and all I could do was Alt-F4 back to desktop.

Cheers

Dave

[ACarmona_Intel]

Hello NZRanger, 

Thank you so much for the quick response.

If possible, may we have your crush dump? since it will be used for deeper investigation.

If not, please let me know so I can raise the case with our engineers using the previous information that you have shared.

Furthermore, please check this link below; it addresses the issue where there is sound but a black screen when playing games with Intel ARC graphics:

• https://community.intel.com/t5/Intel-ARC-Graphics/Intel-Arc-A750-LE-black-screen-when-gaming-with-sound-but-cant/td-p/1575052

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NZRanger, 

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

We will be waiting for your response! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NZRanger, 

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

We will be waiting for your response! 

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello NZRanger, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead.

Best regards, 

Carmona A.

Intel Customer Support Technician