Steelrising doesn't work right

[Moomafa]

I have both an intel b580 and a770 and this game on the b580 performs so terrible compared to the a770 when reflections is on full. i know the a770 was capable to do it though the framerate was wack. its failing and just freezing my PC

i have an intel 12th gen 12700k CPU with resize bar on

an Asrock intel b580 steel legend

g.skill 64gbs of ram running at 4400mt/z

and my game is on steam

[Mike_Intel]

Hello Moomafa,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Let me cheek, are you testing/using the B580 and A770 on the same system or these are two separate systems?
2. What is your game launcher or where did your download the game?
3. Can you share some screenshots of the Graphics settings of the game?
4. What are the troubleshooting steps that you tried so far?
5. For me to review the hardware and the installed drivers. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Moomafa]

1. i am using the same system.

2.i got the game on steam.

3. sure ill add a screenshot.

4.i set the reflections on med and that seems to be fix it and doesn't cause an issue but again when set on high the game and pc freezes.

5. okay i will give you an SSU log

hopefully this is all you need

[Mike_Intel]

Hello Moomafa,

Thank you for the update.

Based in initial checking of the SSU logs, I can see that you are already using the latest Graphics driver, however since you have been changing the Graphics card in your system, please try to install the latest Graphics driver using DDU method. Please refer to the links below for the DDU installation steps and the link of the latest driver:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Intel® Arc™ & Iris® Xe Graphics - Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Moomafa]

sorry i tried that but it didnt work

[Mike_Intel]

Hello Moomafa,

Thank you for the update.

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Moomafa,

I just want to update you that I am about to perform a simulation on this issue.

Before that, let me request for the CapframeX scan for 600 seconds so we can check the game FPS of the game against our tests.

Kindly refer to this link and scroll down to "performance Issue" for the guide on how to use CapframeX.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Moomafa]

i cannot record because the issue makes my entire pc freeze

[Mike_Intel]

Hello Moomafa,

Thank you for the update.

I will continue to check this again and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician