Support for XeSS for intel iris xe

[Sandeshhh_]

So, i have a CPU of i5-1335U with iris xe as a integrated GPU and i wanted to play Shadow of the tombraider with XeSS on. But when i navigated onto the settings, i was utterly disappointed as the intel website says that there is support of the XeSS feature for Iris Xe graphics, but unfortunately there is no such option, is it a driver problem or it is not supported by my hardware?

@intel 

[Earl_Intel]

Hi Sandeshhh_,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues playing Shadow of the Tombraider. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know the exact make and model of your laptop?
• Is the game on the latest version?
• What digital gaming platform did you download the game? is it on Steam, Epic Games, etc.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Sandeshhh_,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Sandeshhh_,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician