- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tested on only a few games so far, downloading more intensive ones to see if this is a per game issue. So far I've tested it on BeamNG.drive, Enshrouded and Half Sword. All were seeing peak FPS of about 30... averages closer to 15-20. I was easily hitting 90+ at the same settings on my 1080 Ti. My PC specs are:
MSI B550 Gaming Gen3
AMD Ryzen 5600X
32GB RAM
Windows 10
...And the B580 obviously.
Based on the benchmarks I've seen online this definitely shouldn't be the performance I'm seeing, so I really want to believe this is a software issue, but with how consistent the performance issues are across each game I have to believe there's something else going on here?
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had this happen with a few games I've tried, but nowhere near every game.
It has to be a driver issue, the FPS peaks at 30 FPS and then goes to somewhere 15~25 FPS
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello essi2,
Thank you for posting in Intel Communities.
I understand that you are facing the same problem with your Intel® Arc™ B580 Graphics. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.
Sincerely,
JeanetteC.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sparkleowner,
Thank you for posting in Intel Communities.
I'd like to know more about the issue and your system details to fully isolate the root cause and be able to provide an appropriate fix to this problem. Please help share the following details:
1) What is the graphics driver version currently installed?
2) Please share where to obtain those games you've mentioned. (Steam, Epic, etc.)
3) Provide us with the Intel SSU report from your system.
- If you do not wish to submit the SSU report then at least provide us with the following information about your system:
- Processor make and model.
- Motherboard make and model.
- Amount of memory (RAM).
- Operating System version/build number.
- Power Supply make and model.
4) Tell us the steps to reproduce the issue.
5) Since you are reporting performance issues (low FPS) for games, we need to know more about this.
- Describe the performance issue as best as you can.
- Per example: FPS drop when entering ‘x’ or ‘y’ section.
- Provide screenshots or describe the graphics settings used in-game.
- Per example: Ultra quality preset, video resolution, ray-tracing on, etc. etc.
- Submit CapFrameX capture data (.json files) reproducing the issue.
- Capture data at least 3 times to define a good performance baseline.
CapFrameX Installation instructions:
- Go to https://www.capframex.com/download and download the latest version of CapframeX.
- Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
- Unzip both installers and install them.
- Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
- Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
- Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
- In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
- In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.
Capturing the Performance Data:
- Open CapframeX and do NOT minimize or close it.
- Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
- Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
- Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
- Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
- To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".
I will wait for your reply.
Best regards,
Jeanette C.
Intel® Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sparkleowner,
Were you able to check the previous post?
Let us know if you have any questions.
Best regards,
JeanetteC.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello sparkleowner,
As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.
Sincerely,
JeanetteC.
Intel Customer Support Technician

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page