The B580 graphics card encounters an error when entering Chapter Two of the COD6 Remastered.

[binzilili]

When I enter the second chapter without shutting down the shader compilation, an error related to creat2d is prompted, as shown in Figure 1. After disabling the pre-compiled shaders, entering the second chapter will continuously prompt 'idxgiswapchain::present failed: GPU', as shown in Figure 2. Lowering the visual quality to the minimum and disabling XMP has not resolved the issue.

[JeanetteC_Intel]

Hello binzilili,

Thank you for posting in Intel Communities.

To fully understand where the issue is rooted, please help share the missing key information here:

1) Have you tried clean installation by using Display Driver Uninstaller (DDU) with Intel® Graphics Driver 32.0.101.6734 (WHQL Certified) for Intel® Arc™ B-Series Graphics?

2) Please check if these are the steps you've completed by disabling the pre-compiled shaders. If not please proceed.

• Launch the game "Call of Duty: Modern Warfare Remastered".
• Select "Options" and Select "Graphics" settings.
• Select "Advanced Setting" and Go to "Shader PreLoad" setting.
• Click "Shader Preload" and change the setting to "OFF."
• Click "Shader Preload During Cinematic" and change the setting to "OFF."
• Save the settings.

If the steps above does not help, please share your system configuration so I further check on it. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt).
• Attach the SSU log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[binzilili]

hello

1.My Intel graphics driver has been updated to the latest version 32.0.101.6734, yet the issue persists. I even attempted to roll back the driver to version 32.0.101.6732, but the problem still remains.

2.I have already attempted to disable all the pre-compiled shaders, but the issue depicted in Figure 2 still persists.

I have attached my system configuration file.

[JeanetteC_Intel]

Hello binzilili,

Thank you for providing these crucial details. I'll look into this internally and will update you once I have more information.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello binzilili,

As I continue to investigate the issue you've raised, I would appreciate your assistance with the following to aid in the investigation:

1. Could you clarify where you acquired this game?
2. Please provide the link where we can purchase or download the game to accurately recreate the issue.

I look forward to your response so I can proceed with replicating the issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello binzilili,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello binzilili,

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician