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The intel arc control cannot be opened after the driver is updated

ygxdqp
Beginner
806 Views

os :  windows10 22H2

Previous version :12/15/2022

Updated version : 2/16/2023

I tried to update the version to 2/28/2023, but still couldn't open it

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3 Replies
Jean_Intel
Employee
740 Views

Hello ygxdqp,

 

Thank you for posting on the Intel️® communities. We understand that the Intel Arc Control is not launching after updating the graphics driver.

 

To have a better understanding of your issue, please provide me with the following:

  • What driver version did you install?
  • What installation process did you follow?
  • Was there a 3rd party graphics card installed before?
  • Do you receive any error messages? If so, please provide us with a screenshot of the error message you receive.
  • Create a report using Intel System Support Utility (Intel SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
710 Views

Hello ygxdqp,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
673 Views

Hello ygxdqp,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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