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The newly purchased ARC 770 is somewhat disappointing.

Benson_Lin
Beginner
‎06-19-2023 07:43 PM
1,341 Views

After the installation of the graphics card and driver, upon rebooting into the system desktop, the screen suddenly froze and the computer crashed shortly afterwards. It was impossible to shut down the system. After a forced shutdown and subsequent reboot, there was no display, and the BIOS screen was also absent. Testing on another computer yielded the same result of no display.

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Jean_Intel
Employee
‎06-20-2023 02:11 PM
1,309 Views

Hello Benson_Link,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

To better assist you on this matter, we would like to request the following information:

  • Your system information:
    • CPU:
    • Motherboard:
    • PSU:
  • If you have integrated graphics on your processor. Please test using the system with your iGPU to see if you are being able to have a display output.
  • We also would like to know if you tried using another display to confirm if the issue is still present.


Best regards,

Jean O.

Intel Customer Support Technician


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Benson_Lin
Beginner
‎06-20-2023 09:50 PM
1,301 Views
In response to Jean_Intel

Drar Jean O

We have tested all relevant testing methods, and we have also tried testing on different platforms. However, none of these attempts have been able to solve the problem.

We returned the product to the original store for testing, and the engineer informed us that they have received many similar cases. The A770/A750 is currently very unstable. The engineer directly suggested replacing it with an NVIDIA.

We have directly replaced it with an NVIDIA on-site, and it is currently functioning normally.

Thank you for your response.

 

 

In response to Jean_Intel
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Jean_Intel
Employee
‎06-21-2023 02:51 PM
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Hello Benson_Link,

 

We understand that you have replaced the video card with the original store. We are sorry to hear that, but we understand your decision. Since you don't have the card in your possession, we will close the thread now. If you need any additional information, please submit a new question since this thread will no longer be monitored.  

 

Best regards,

Jean O.

Intel Customer Support Technician


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