Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
2439 Discussions

UFEI low resolution and 4x3 mode on Arc B580

ARCB580User
Beginner
175 Views

Gigabyte Z790 AORUS ELITE X WIFI7

i5 14600K

Intel Arc B580 Limited Edition

When I restart and enter the UFEI on the motherboard, the graphics are not useable. The text is so low resolution that it can't be read. 

The i5 14600K UHD 770 graphics on the UFEI looked fine before I installed the B580. Now with the B580 installed, the UHD 770 doesn't output anything when I start the computer using it. Once in Windows the onboard UHD 770 works fine.

Any idea what is going on?

 

Thank you,

0 Kudos
3 Replies
RandyT_Intel
Moderator
133 Views

Hi ARCB580User,

 

Thank you for reaching out to us regarding the issue you’re experiencing with your system set-up. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

 

  1. Have you tried resetting the BIOS/UEFI settings to default after installing the Intel Arc B580?
  2. Does the low-resolution issue in the UEFI occur every time you restart the computer, or is it intermittent?
  3. Have you checked if there are any BIOS/UEFI updates available for your Gigabyte Z790 AORUS ELITE X WIFI7 motherboard?
  4. When you remove the Intel Arc B580 and use only the onboard UHD 770 graphics, does the UEFI display return to normal?
  5. Have you tried using a different monitor or cable to see if the issue persists in the UEFI?

 

The installation of the B580 might have altered the default graphics settings in the UEFI, causing the low-resolution issue in addition there could be a conflict between the drivers for the Intel Arc B580 and the onboard UHD 770 graphics.

 

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

 

Best regards, 

 

Randy T. 

Intel Customer Support Technician 


0 Kudos
RandyT_Intel
Moderator
90 Views

Hi ARCB580User,

 

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 


Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

  

Best regards, 


Randy T. 

Intel Customer Support Technician 


0 Kudos
RandyT_Intel
Moderator
67 Views

Hi ARCB580User,


Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 


If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

 

Best regards, 


Randy T. 

Intel Customer Support Technician 


0 Kudos
Reply