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UI Crash Issue in Intel Arc A750 Driver Version 32.0.101.6325_101.6252

Usef
Novice
852 Views

Issue Description:
After installing the latest driver (Version: 32.0.101.6325_101.6252, WHQL Certified) for the Arc A750 Limited Edition, the new UI crashes when clicking on View Release Notes, causing the application to exit unexpectedly.

How i installed the Latest Driver Update:

1- i Downloaded the Latest Driver Update from Intel Website
2- Reboot to Safe Mode

3- i Used DDU to Remove the old Driver
4- i Installed the New Driver Without Issues

Steps to Reproduce:

  1. Install driver version 32.0.101.6325_101.6252.
  2. Launch the application.
  3. Click on View Release Notes.
  4. Observe that the UI crashes and the app exits.

Environment Details:

  • Operating System & Version: Windows10 (22H2)
  • OS Build: 19045.5247
  • Graphics Card: Arc A750 Limited Edition

Expected Behavior:
Clicking on View Release Notes should display the relevant document without any crash.

Observed Behavior:
The application crashes and exits after clicking View Release Notes.

Additional Notes:
This issue may be related to the new UI introduced in this driver version. Please investigate and resolve.

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1 Solution
RobbieR_Intel
Moderator
303 Views

Hello Usef,


I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.


Best regards,


Robbie R.

Intel Customer Support Technician


View solution in original post

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9 Replies
Wizhhh
Beginner
806 Views

same here, quite buggy, changing display bit depth from 8 to 10 bit cause crash/freze. did you find where the overlay telemetric switch on and off? i cant find it anymore

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mik101
Novice
779 Views

Every driver since 6299 is buggy on Windows 11 2H24 with an A750. 

-Windows UI graphics corruption (especially the notification panel)

-Flickering in the newest builds of Google Chrome (it looks like small sections of the page aren't rendered correctly and they flicker)

-Random crashing when waking up from standby

 

They focused too much on the B580 bring up and haven't been bothering to test on the A series cards.

 

It doesn't matter if you use DDU and do a fresh install of the driver -- I've tested multiple times with 6314/6319/6325. They're all effectively unusable.

 

Even 6299 will lock up returning from standby once in a while. This is after the previous drivers being perfect for over 6months update after update. I'm wondering if we're seeing all of the layoffs at Intel taking their toll now. It's a real shame.

 

Asrock B550M Pro4 / AMD 5600X

32GB DDR4 3200CL14

2TB WD SN850X

Intel A750 LE 8GB

Windows 11 2H24

4K60 70" LG Display over HDMI2.0 

All updates installed. Tested with latest official drivers/firmware/bios from all manufacturers. DDU used to clear out all graphics drivers prior to changing versions for testing.

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Usef
Novice
775 Views
The issues you're facing are very strange because i never had em, sounds like a problem with your system not a world wide problem, windows ui works fine, chrome works fine
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mik101
Novice
769 Views

Just noticed that you're on Windows 10, not Windows 11. So it's a different WDDM model target and different OS memory management.

 

@Usef Viewing the release notes does crash the new UI in Windows 11 as well so I can verify that bug as being windows version agnostic.

 

@Wizhhh Switching between 8 and 10 bit color works fine here on the latest build and Windows 11 2H24 on my A750.

 

Trying a straight upgrade from 6299 to 6325 without DDUing first and will report back.

 

Edit: For some reason it seems to work fine if I don't do a clean install or use DDU if I upgrade from 6299. If I upgrade from any of the newer builds then I see weird graphical glitches. At least its working fine now.

Ernesto_C_Intel1
Moderator
580 Views

Hi @Usef


Thank you for posting your concern. Intel is currently investigating the issue that you've raised. I'll post updates on our investigation as soon as possible. 


@mik101, thank you for sharing your insights. Regarding the issue you've raised, it would be best if you create a separate thread for each issue in order to further investigation on the issue you've encountered with the notification panel graphics corruption, flickering in the newest builds of Google Chrome and the Random Crashing that you experienced when waking from standby. 


@Wizhhh, please create separate thread for the crashing/freezing issue you've encountered when changing the color depth. 


Regards, 


Ernesto C. 

Intel Customer Support Engineer 


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RobbieR_Intel
Moderator
332 Views

Hello Usef,

 

Thank you for patiently waiting. I would like you to update your driver to ⁠32.0.101.6449 with ⁠Clean Installation.

 

The issue has been fixed with this latest driver. If you have further questions, kindly let me know.

 

I look forward to your response!

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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RobbieR_Intel
Moderator
304 Views

Hello Usef,


I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.


Best regards,


Robbie R.

Intel Customer Support Technician


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Usef
Novice
285 Views
Thanks for solving the issue

It now works like magic!!
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RobbieR_Intel
Moderator
216 Views

Hello Usef,


Thank you for your response. I'm glad that the issue has been resolved! Since the issue is now fixed, I will now close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored.


Best Regards,


Robbie R.

Intel Customer Support Technician


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