Unreal Gold - Steam Play on Linux not working

[guccismith]

Unreal Gold fails to launch from Steam client on Linux (Ubuntu 22.04).

See error logs:

Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing
Steam: An X Error occurred
X Error of failed request: BadWindow (invalid Window parameter)
Major opcode of failed request: 20 (X_GetProperty)
Resource id in failed request: 0xa001a7
Serial number of failed request: 21
xerror_handler: X failed, continuing

[Hugo_Intel]

Hello guccismith

Thank you for posting on the  Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing issues when trying to play Unreal Gold. Please let us know the following information in order to help with this issue:

• Please run the Intel® System Support Utility and attached the log file to get more information about your system. Instructions to run the tool can be found on the release notes file on the same download link.
• Please share with us a short video showing this issue.
• What steps can be followed to replicate the issue?
• Is Resizable BAR enabled in Bios?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[guccismith]

Hello Hugo,

• Please run the Intel® System Support Utility and attached the log file to get more information about your system. Instructions to run the tool can be found on the release notes file on the same download link.
  • Please find attached <ssu_ubuntu_2204.txt> file
• Please share with us a short video showing this issue.
  • Please find attached <Unreal_Gold_Steam_Play_Ubuntu_22_04.zip> file (extract for video content)
• What steps can be followed to replicate the issue?
  • Install Steam on Linux, enable Steam Play compatibility layer in Setting, install Unreal Gold -> launch Unreal Gold
• Is Resizable BAR enabled in Bios?
  • YES - if have also tried disabling it but no difference

Best regards,
Linus

[Hugo_Intel]

Hello guccismith

I really appreciate the information that you have provided. We will continue checking this internally. I will post back once I have an update for you or in case we need more information.

Best Regard,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello guccismith

We are still researching this issue. We noticed that on the log file from the Intel® System Support Utility that you shared with us, the Intel® Arc™ GPU model is not specified. Could you please let us know the specific model or models that you have tested so far?

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello guccismith

I hope you are doing fine. 

Were you able to check the previous post? 

Please let us know the requested information to continue our research on this issue.

Best regards,  

Hugo O.  

Intel Customer Support Technician.

[guccismith]

I can now confirm that Unreal Gold via Steam Play compatibility layer on Ubuntu 22.04 is working fine with both D3D and OpenGL renderer.

Most likely was the problem related to the installation itself or possibly a more recent version of Proton resolved the problem.

Note that I have now uninstalled the DKMS modules:

sudo apt-get remove intel-platform-vsec-dkms intel-platform-cse-dkms
sudo apt-get remove intel-i915-dkms

And running "vanilla" Mesa 22.3.4 drivers:

$ glxinfo -B
name of display: :0
display: :0 screen: 0
direct rendering: Yes
Extended renderer info (GLX_MESA_query_renderer):
Vendor: Intel (0x8086)
Device: Mesa Intel(R) Arc(tm) A770 Graphics (DG2) (0x56a0)
Version: 22.3.4
Accelerated: yes
Video memory: 16288MB
Unified memory: no
Preferred profile: core (0x1)
Max core profile version: 4.6
Max compat profile version: 4.6
Max GLES1 profile version: 1.1
Max GLES[23] profile version: 3.2
OpenGL vendor string: Intel
OpenGL renderer string: Mesa Intel(R) Arc(tm) A770 Graphics (DG2)
OpenGL core profile version string: 4.6 (Core Profile) Mesa 22.3.4 - kisak-mesa PPA
OpenGL core profile shading language version string: 4.60
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 22.3.4 - kisak-mesa PPA
OpenGL shading language version string: 4.60
OpenGL context flags: (none)
OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 22.3.4 - kisak-mesa PPA
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20

$

hwinfo --display
39: PCI 2800.0: 0300 VGA compatible controller (VGA)
[Created at pci.386]
Unique ID: rBRC.nDfmnmUHKH4
Parent ID: ESHX.mr2N3fBJq5F
SysFS ID: /devices/pci0000:00/0000:00:03.1/0000:26:00.0/0000:27:01.0/0000:28:00.0
SysFS BusID: 0000:28:00.0
Hardware Class: graphics card
Model: "Intel VGA compatible controller"
Vendor: pci 0x8086 "Intel Corporation"
Device: pci 0x56a0
SubVendor: pci 0x8086 "Intel Corporation"
SubDevice: pci 0x1020
Revision: 0x08
Driver: "i915"
Driver Modules: "i915"
Memory Range: 0xfb000000-0xfbffffff (rw,non-prefetchable)
Memory Range: 0x7800000000-0x7bffffffff (ro,non-prefetchable)
Memory Range: 0xfc000000-0xfc1fffff (ro,non-prefetchable,disabled)
IRQ: 82 (148444 events)
Module Alias: "pci:v00008086d000056A0sv00008086sd00001020bc03sc00i00"
Driver Info #0:
Driver Status: i915 is active
Driver Activation Cmd: "modprobe i915"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #32 (PCI bridge)

Primary display adapter: #39

$ lspci -v |grep -A8 VGA
28:00.0 VGA compatible controller: Intel Corporation Device 56a0 (rev 08) (prog-if 00 [VGA controller])
Subsystem: Intel Corporation Device 1020
Flags: bus master, fast devsel, latency 0, IRQ 82, IOMMU group 18
Memory at fb000000 (64-bit, non-prefetchable) [size=16M]
Memory at 7800000000 (64-bit, prefetchable) [size=16G]
Expansion ROM at fc000000 [disabled] [size=2M]
Capabilities: <access denied>
Kernel driver in use: i915
Kernel modules: i915

I think we can close this topic

[Hugo_Intel]

Hello guccismith

It is good to know that you were able to get the issue resolved. Thank you for sharing your findings with the community as they might result useful for other members experiencing the same issues.

Since the issue is resolved I will be closing this thread. Feel free to open a new topic if you run into any other issues.

Best Regards,

Hugo O.

Intel Customer Support Technician.