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Unsupported Graphics Card Error Arc A750

tanim
Beginner
2,706 Views

Hello,

When I'm trying to open Epic Games Launcher after installing the launcher says "Unsupported Graphics Card. Please ensure your card meets the minimum system requirements....".

I have Intel ARC A750 GPU. 

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4 Replies
Jean_Intel
Employee
2,643 Views

Hello tanim,

 

Thank you for posting on the Intel️® communities. We understand you are facing an error message when launching the Epic Game Launcher.

 

In order to have a better understanding of your issue, please provide me with the following:

  • Can you try reinstalling the program one more time?
  • Is the  Intel ARC A750 the first graphics card installed on your system?
  • Create a report using the Intel System Support Utility (Intel SSU):
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
2,607 Views

Hello tanim,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
2,576 Views

Hello tanim,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Jean_Intel
Employee
2,538 Views

Hello tanim

 

Before closing the thread, we would like to make a last post informing you that we have tested our latest driver with Epic Launcher, and it worked correctly. In case the issue is still present, and since we don't have sufficient info to proceed further, you should contact the app developer for further support.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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