Valorant Resolution and Frame Rate

[Tranian]

After updating to the latest B580 graphics card driver, I discovered that the refresh rate for each resolution in Valorant（Chinese server called 无畏契约） isn’t set to its maximum value, as shown in the image below. Please fix this issue as soon as possible.

[Mike_Intel]

Hello Tranian,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc B580?
2. What is the Graphics driver installed?
3. How did you update the Graphics driver?
4. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Tranian]

Hello Mike,

Details below:

1.I'm using GUNNIR B580 Tri.

2.Installed 32.0.101.6734 （WHQL Certified）

3. Through Graphics Driver Software auto update

4. Actually, I suspect the issue is caused by the driver update because I've only been using the new computer for two months. Two months ago when I first started using the computer, the latest GPU driver version installed at that time was 32.0.101.6559 (WHQL Certified). At that time, when I played Valorant, the resolution was 1152×864, and the refresh rate for that resolution was the same as my monitor's maximum Hz, which was 180Hz. Not only that, but all resolutions had a refresh rate of 180Hz. After the update, I noticed the current issue, and when I searched online for solutions, I found that some other players with NVIDIA GPUs have encountered similar issues. In their discussions, they also mentioned that the problem occurred after updating the NVIDIA driver. Therefore, I have roughly determined that this issue is caused by the GPU driver update

[Mike_Intel]

Hello Tranian,

Thank you for the update.

Kindly help generate the SSU logs of your system, please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Tranian]

Hi Mike,

Sorry for the late reply.

The logs are in attachment below.

[Mike_Intel]

Hello Tranian,

Thank you for the update.

Please try to reinstall the latest driver using DDU method then update me if there's any improvements.

Kindly refer to the links below for the download link of the latest driver and steps for DDU:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician