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WWE 2K24 completely unplayable on ARC A770

SultanInfinite
Beginner
286 Views

Hello, 

When I launch WWE 2K24 and try to play almost any of the game modes, I get a "Graphics Device Removed: GPU will not respond to more commands" error message. I already tried putting the game on the lowest graphics settings as well as making it windowed, to no avail. The GPU does meet and surpass all the WWE 2K24 requirements. My GPU is already updated to the latest graphics driver. I also made sure and it isn't the temperature. 

Please help,

Thank you.

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3 Replies
DhannielM_Intel
Moderator
227 Views

Hello SultanInfinite,


Thank you for posting in the community. I see that your game is crashing even before it opens. To further investigate this situation, I will be asking you several questions regarding your concern. Please answer the following questions below:


  • Can you tell me what driver version is currently installed on your system?
  • Does this issue happen after you updated your driver or Windows update?
  • Did you check the "Clean Installation" box when installing the driver?
  • Have you tried rolling back to previous drivers? If yes, can you tell me which driver versions you tried?
  • Besides WWE 2K24, are there other games that are crashing as well?


Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
188 Views

Hello SultanInfinite,


I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
154 Views

Hello SultanInfinite,


I have not heard back from you so I will now close this inquiry. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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