When playing Warriors: Abyss, its FPS was very low

[Kubi]

 My computer spec is i5 11400+RAM 32GB+Intel Arc B580

   Driver Version is 32.0.101.6653, I have tried every version's driver from February.

   I played the game with my old card(RTX 2060) is smoothly. Could you help opitimization?

[Earl_Intel]

Hi Kubi,

Thank you for posting in the communities!

To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know if the game is working fine before? if yes, what are the changes on the system before you encounter the issue?
• Have you already tried performing clean installation while using the latest GPU drivers?
• What digital gaming platform did you install the game?

Best regards,

Earl E.

Intel Customer Support Technician

[Kubi]

1.Yes, I used the same spec computer besides the GPU, I used Gigabite's RTX 2060, it has 60fps performance with high settings. The only change was GPU, I changed Intel Arc B580 from RTX 2060.
2. I have used DDU to uninstall Nvidia‘s driver. And every time I updated the Intel driver will uninstall its old version with DDU.
3. I installed this game from Steam, the game’s company is KOEI Tecmo, its other new games in this year like Warriors Origin and Rise of the Ronin can work very well on B580.

[Earl_Intel]

Hi Kubi,

Thank you for sharing this useful information with us.

No worries, I will further investigate on this. Can you please share the CapframeX file of the game you're playing?

Here is how you get the CapframeX:

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

Source link: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Also, kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Kubi]

Here is the test files. Thank your patience for resolving my trouble.

[DhannielM_Intel]

Hi Kubi,

Thank you for sharing the CapframeX and SSU logs in this thread. I've reviewed the CapframeX results, and it does show 100% low FPS. For more precise data, could you try playing again for 5-10 minutes to capture better information? Additionally, could you provide a screenshot of your in-game display and graphics settings?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Kubi]

I tried once again. Thank you for helping.

[Earl_Intel]

Hi Kubi,

Thank you for providing the file logs.

I will further check on this internally and provide you an update as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel · Accepted solution]

Hi Kubi,

Thanks for patiently waiting.

I was able to simulate and test the issue on our end, using the game settings that you provided, and found that the performance is the same:

It's best to try updating your B580 graphics driver to the latest version: 32.0.101.6732, since during the testing with your settings, the issue does not happen with this driver.

• Intel® Arc™ & Iris® Xe Graphics - Windows*

Best regards,

Earl E.

Intel Customer Support Technician

[Kubi]

Thanks for your helping and patience, though sometime it still happened on title. But it didn't effect playing the game. Thanks for all Technician resolving this problem once again.

[Earl_Intel]

Hi Kubi,

Thank you for sharing us the updates on your system.

I'm happy to hear that we're able to resolve the issue you brought up! kindly keep your drivers up to date so that the issue will not happen again.

But if it does, please don't hesitate on contacting us again.

I will now close this thread, if you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician