Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1599 Discussions

When will the drivers become stable?

TomStryhn
Beginner
675 Views

Considering I have payed 430€ for a graphics card, I would assume that it at some point could be considered out of beta, or is it just me? I have since I installed my computer on the 4th of January, experienced a total of 26 crashes and 1 BSoD. See the attached screenshot from my computers Event Log, these errors are primarily experiences when playing Call of Duty: Modern Warfare 2.

0 Kudos
4 Replies
Jean_Intel
Employee
644 Views

Hello TomStryhn,

 

Thank you for posting on the Intel️® communities. We understand you are experiencing stability issues with your system.

 

We are always working to improve our products and with your help, we can work on and fix issues related to Intel products.

 

To have a better understanding of your issue, please provide me with the following:

  • When you mentioned crashes, did you mean game or system crashes?
  • Is this the first graphics card installed on your system?
  • What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the following programs:
    •  Intel System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
619 Views

Hello TomStryhn,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
583 Views

Hello TomStryhn,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Radbod
New Contributor I
556 Views

Hi, it seems to be you.

I had no real System Freezes ever and the newest Drivers fixed a bunch of issues. 

Have You allready reinstalled your System ?

0 Kudos
Reply