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Why can't I reply to my own post?

chrysalis
Beginner
1,079 Views

I reported some performance issues when playing "The Last of Us" with a730m. and thanked you for your reply, but I can't respond to my own post and communicate with you. I'm typing in the reply field, but I can't send it. who can tell me why?新建 BMP 图像.jpg

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3 Replies
Jean_Intel
Employee
1,052 Views

Hello chrysalis,

 

We appreciate you taking the time to open a new thread regarding your issue. It seems that we are experiencing problems with the website, where some profiles are unable to answer their threads.

 

We will try to continue the support through this thread; therefore, share with us the information we requested in your original post.

  • What is the game resolution setting you are using?
  • Does the issue persist on different driver versions?
  • What are the games distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect).
  • Share a video showing the issues you are experiencing and a screenshot of the graphics settings.
  • Create a system report using the following applications:

 

  • Intel System Support Utility (Intel SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Also, we will send you an e-mail to the e-mail address associated with your community profile in case you face issues posting a response in this thread again.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,002 Views

Hello chrysalis,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
990 Views

Hello chrysalis,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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