Windows 10 Display Settings missing 2K Resolution

[matrium]

The Subject already says it all. Just got the A750 and it runs fine so far. I use my TV over HDMI and want to use 2K resolution (that makes the most sense).

Unfortunately since installing this graphics cards I seem to no longer be able to select that option. I can see and use Full-HD and I can see and use 4k, bot 2k is just missing (even from "advanced options").

Any idea? Help

 

[Hugo_Intel]

Hello matrium

Thank you for posting on the Intel Communities. I am sorry you are experiencing issues when trying to set 2K resolution on your monitor.

The best first step will be to uninstall your current driver, use Display Driver Uninstaller to do the uninstallation. Once the driver has been uninstalled, reinstall and test the latest version of the drivers 31.0.101,4369 and 31.0.101.4382.

If the issue persists, please share with us the following information:

• Create a log file with the Intel® System Support Utility and attach it to your response for more information on the hardware configuration. 
• Create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC).

Best Regards,

Hugo O.

Intel Customer Support Technician.

[matrium]

Hello,

I re-installed (after cleaning with DDU) the drivers multiple times, testing different versions (e.g. the BETA), without any changes.

Here are the requested system diagnostics

[Hugo_Intel]

Hello matrium

Thank you for sharing the log files with us. For some reason the full model of the TV is not showing up, I see is an LG TV but the model doe snot appear in the reports, so please first let's try creating a custom resolution in the Intel® Graphics Command Center. If you do not have the Intel® Graphics Command Center installed, you can download it from the Microsoft Store.

If the issue still persists after creating the custom resolution, please let us know the exact model of the display.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[matrium]

Hey I followed the instructions to install the Intel Graphics Command Center, though I can't find the settings for creating a custom solutions. A quick research seems to point me to that being no longer supported by that software

Btw. I just upgraded to Windows 11, just in case. Unfortunately it's still the same, I see full hd and 4k resolutions, but nothing in between.

The exact model of my TV is LG 65UB950V

[matrium · Accepted solution]

Your tip about "custom resolution" did turn me into the right direction. I was able to resolve my issue with a tool called "custom resolution utility" (CRU).

I used it to create a 1440p profile (that's what I meant, not 2K, sorry) and now everything is fine. Not sure if this custom resolution has any potential drawbacks, but so far it seems to work just fine!

Thanks for the support!

[Hugo_Intel]

Hello matrium

Thank you for letting us know. It is great to see the issue was resolved after setting the resolution through CRU, this is basically the same as what the Intel Graphics Command Center would do so there should not be any issues once the resolution has been set.

Please let us know if you have further questions or want to close this thread.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[matrium]

Hello Hugo,

I just have just one question out of curiosity: Why was the option to set this custom resolution removed from the most recent version of the Intel Graphics Command Center?

Besides that, this can be closed.

Thanks again and kind regards,

Mario

[Hugo_Intel]

Hello matrium

Thank you for asking. Upon checking the information with our team, the display resolution settings were removed from the Intel® Graphics Command Center app starting from version 1.100.4979.0, and at the moment is only possible to configure resolution through Windows settings or third-party apps like CRU.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello matrium

I see there are no further questions related to this topic and we hope the information provided helped. We will be now closing this thread. Feel free to post a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.