World of Final Fantasy Cutscene Screen Tearing & Graphics look misplaced

[Newpkm]

Hello, every time I start World of Final Fantasy via Steam, and I start my new game; A little bit after in the first cutscene major white lines appear in it at the same spot, afterwards the cutscene and characters look like everything isn't in the right spot.

The game is on what I think is max performance, but it doesn't have pre-sets for the graphics like most new games.

PC Spec:

CPU: Intel i9-13900k

GPU: Intel Arc750

Driver: 31.0.101.5186

MB: ASRock Z790 PG Lightning/D4

RAM: 32GB 

OS: Windows 11

Platform: Steam

[Newpkm]

I have tried all V-sync types, and changed the settings to max quality i think, but it didn't help.

[RamyerM_Intel]

Hello Newpkm, 

Thank you for posting in the community.

Did this game work properly before? In case the game worked fine before please test by uninstalling the driver 101.5186 using DDU and then installing an older driver such as 101.5074 at this link: https://www.intel.com/content/www/us/en/download/785597/794835/intel-arc-iris-xe-graphics-windows.html (the result of this test can help us determine if a regression issue has occurred). 

In addition, please provide me with the Intel® System Support Utility log. This can be helpful as it might show me system errors logged and additional information about the hardware/software configuration in case we need to reproduce this issue. You may download it at this link: 

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Ramyer M.

Intel Customer Support Technician 

[Newpkm]

I had just got this game so I don't know if it had worked before, also I am not sure how to download ddu because there isn't a clear download link, and I would prefer to not click the wrong link.

Edit: I did see on forums the Amd gpu were having issues I think with crashing, Nvidia didn't seem to have any, but I didn't see anything about intel arcs.

[RamyerM_Intel]

Hello Newpkm,

I appreciate your cooperation and we are happy to provide you with the direct link where you can download the DDU [https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html]. The DDU will help you to completely uninstall the driver and install the latest driver. To download the DDU without any confusion, please follow these steps:

1. Click Display Driver Uninstaller (DDU)

2. Choose the blue "Read More" button under Feb 23.

3. Scroll down, find, and download "Click here for DOWNLOAD & SUPPORT".

You can check the following site for detailed instructions on how to use DDU.

If the issue persists even with old driver 101.5074 then I would suggest updating your BIOS at this link:

https://pg.asrock.com/mb/Intel/Z790%20PG%20LightningD4/index.asp#BIOS because I have seen that there is a newer driver from Asrock and that is version 11.04 while your current bios version is 10.01

Please let us know if the issue is still there after doing the steps I have shared so we can investigate the cause of the issue further.

Ramyer M.

Intel Customer Support Technician

[Newpkm]

No, it didn't work, it stills has the same issue in 101.5074.

[RamyerM_Intel]

Hello Newpkm

Thank you for letting us know. We will be coordinating this with our team internally to reproduce this issue in our lab. Once we have news we'll update this thread.

Ramyer M.

Intel Customer Support Technician 

[NormanS_Intel]

Hello Newpkm,

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2024 and beyond. While we can’t accommodate your request at this time, please watch this article https://www.intel.com/content/www/us/en/support/articles/000098414/graphics.html on our website for any possible changes to this situation.

I understand this is not the update you were hoping for, but please rest assured that we are actively working on resolving this issue. I will close this inquiry for now. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer