Hi Janken,
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report so we can review your system information.
- Can you share the game settings you use while playing?
- Have you tried verifying the integrity of the game files through the game launcher to ensure there are no corrupted files?
- Are you using an extended or external monitor while playing, or just the main display?
- Have you tried performing a clean installation of the graphics driver using DDU before installing the latest driver version?
- Could you tell me the brand and model of your monitor?
- What type of cable are you using to connect your monitor? Is it HDMI or DisplayPort?
- What is the resolution of your monitor?
- What troubleshooting steps have you tried so far to fix the issue?
Once I have this information I will try to replicate the issue on my end. I look forward to your response and am committed to resolving your issue promptly.
Warm regards,
Randy T.
Intel Customer Support Technician
