Your current system configuration is not supported by Intel Graphics Software

[levinasnts]

So I was playing Infinity Nikki a while ago and the graphics were glitching a lot. I installed the Intel DSA and downloaded the update and the graphics was fixed. But after the recent update, my graphics suddenly glitched again. I tried to see if there are any new updates but there was none. Instead, there was a notification saying "Your current system configuration is not supported by Intel Graphics Software"

[Mike_Intel]

Hello levinasnts,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the driver version that you are trying to install?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[levinasnts]

Hi Mike,

Thank you for replying! Here is my device's specifications:

1. Graphics card: Intel(R) Iris(R) Xe Graphics

2. Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz

3. There's this update shown in the picture, but when I try to update it, it returns me back to the previous screen that says "Your current system configuration is not supported by Intel Graphics Software"

[Mike_Intel]

Hello levinasnts,

Thank you for the update.

Please check my suggestion below:

Possible Causes:

1. The integrated graphics has been disabled.

Steps to Resolve:

1. Open Device Manager -> Display Adapters
2. Right click the Integrated Graphics and select 'Enable device'
3. Reboot your system

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[levinasnts]

Hi Mike,

Yesterday, there's a new update on the driver and when I updated it, the problem was fixed!

Thank you so much!

[CookieGMVN]

Hi there, same issue here. My laptop does not have eGPU so it's always running iGPU and the Intel Graphics Software stills stuck at that message. Updating to the latest driver didn't work either.

[Mike_Intel]

Hello levinasnts,

Thank you for the update and I am glad that the issue is now fixed.

Since there is no more issue, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician

[Void12045]

I have the same problem but every update is up to date but the image is still there.