Intel® ARC™ Graphics
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a750玩绝地求生在dx11模式下占用跑不满,在dx12模式下锁120帧。

Tobesul
Beginner
6,258 Views

dx11下占用70%。dx12锁120帧数。

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18 Replies
Andres_Intel
Employee
6,218 Views

Hello Tobesul, 

  

 

Thank you for posting on the Intel communities. I am sorry to hear that you are having gaming performance issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 



  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
6,218 Views

Hello Tobesul,


  


请注意,我只能用英语支持您。我已使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
6,183 Views

Hello Tobesul,


 

Were you able to check the previous post?  

Let us know if you still need assistance.   

 


Best regards,  


Andres P.  

Intel Customer Support Technician


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Tobesul
Beginner
6,167 Views

A750 plays Jedi Survival and is unable to occupy and run in directx11 mode. It locks 120 frames in directx12 mode.

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Andres_Intel
Employee
6,160 Views

Hello Tobesul,

 

 

Thank you for your response and the clarification.


Remember to attach the information requested before, just as a reminder find below the information requested:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Tobesul
Beginner
6,111 Views

up to

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Andres_Intel
Employee
6,072 Views

Hello Tobesul,

 

 

Thank you for your answer, all the information provided has been really helpful. 

 

Please follow the steps below and let us know the results:


  


Regards,  

 

Andres P. 

Intel Customer Support Technician


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Tobesul
Beginner
6,067 Views

I try many driver,it same situation。

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Andres_Intel
Employee
6,056 Views

Hello Tobesul,

 

 

Thank you for letting me know that you have tried many driver versions.


Please answer the questions below and let me know the results:



  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Tobesul
Beginner
6,051 Views

Yes,and it break down.

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Andres_Intel
Employee
6,024 Views

Hello Tobesul,

 


Thank you for your response and clarification.


I will start with an investigation to provide you with more details, I will let you know the next steps as soon as possible.

  


Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,985 Views

Hello Tobesul,



We have been working on the investigation, now we need to try to replicate the issue, for that please answer the following questions for a better understanding:


  • Take a video of the issue.
  • Take a video of the game settings.
  • Where website did you download the game from? For example Steam, Epic, MS Store, etc.



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,930 Views

Hello Tobesul,


 

Were you able to check the previous post?  

Let us know if you still need assistance.

 


Best regards,  


Andres P.  

Intel Customer Support Technician


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Tobesul
Beginner
5,920 Views

from steam

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Andres_Intel
Employee
5,906 Views

Hello Tobesul,

 


Thank you for your answer, it has been very helpful. 


Now we will continue working on the investigation, as soon we have more details we will let you know.

  


Regards,  

 

Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,803 Views

Hello Tobesul,

 


We were working on the investigation and we are still working on performance improvements for PUBG on DX11 so please expect new driver updates soon. We recommend keeping drivers up to date.


For the 120 FPS cap you should check with the game settings for Vsync/Adaptive sync configuration since the game worked fine for us., check with the game developer for additional support, since this is coming from the game itself.


Let me know if you have further questions.



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
5,748 Views

Hello Tobesul,

 


Were you able to check the previous post?  

Let us know if you still need assistance.

 


Best regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
5,679 Views

Hello Tobesul,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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