Intel® ARC™ Graphics
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1664 Discussions

a770 Snowrunner

10 Replies
Andres_Intel
Employee
3,921 Views

Hello f_1111, 

  

 

Thank you for posting on the Intel communities. I am sorry to hear that you are having low-performance issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 

 

  • What troubleshooting steps have you done?
  • Take screenshots of the game settings.
  • Is the Resizable Bar enabled?

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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f_1111
Novice
3,820 Views
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f_1111
Novice
3,893 Views
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Andres_Intel
Employee
3,823 Views

Hello f_1111, 



Thank you for your response. It was really helpful.

 

Please follow the steps below and let me know the results:



  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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f_1111
Novice
3,806 Views

[31.0.101.4257]  [31.0.101.4255]   I tried them all

That's why I'm here for help

I have no problems with my system and no problems with the game files

 

a770 is a piece of **bleep** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 
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f_1111
Novice
3,805 Views

a770 is a piece of !!!!!!!!!!!!!!!!

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Andres_Intel
Employee
3,780 Views

Hello f_1111,



Thank you for your answer, all the information provided has been really helpful.


I completely understand your frustration, and now that I have all the details, I will start with an investigation.


I will provide you with the next steps as soon as possible.



Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
2,915 Views

Hello f_1111,

 

 

Thank you for all your time.


We have been working on the investigation of your issue, I want to let you that driver 31.0.101.5194 includes improvements for Snowrunner. Please upgrade your driver to this version.


Keep me informed of the results

 

 

Regards,

 

Andres P.

Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,867 Views

Hello f_1111,


I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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NormanS_Intel
Moderator
2,720 Views

Hello f_1111,


As we have not heard a response in the past few days, we will proceed in closing this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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