after update to 4824 my fav game hell let loose crash instantly at the main menu

[lordhyper]

hi

after the update to 4824 the game crashes instantly after open the main menu...

before the update it crashes just sometimes after starting a session...but now its on every startup... also the sound  is making a cracky noise

pls help me...i just play this game!!!!

[Andres_Intel]

Hello lordhyper,

Thank you for posting on the Intel communities. I understand how annoying is not to be able to play the favorite game. I see Hell Let Loose is crashing, I will be happy to help you. 

To understand the situation in a better way, please answer the following questions:

• Take screenshots of the game settings if possible. This is in case we need to replicate the issue later.
• Take a video showing the issue to have a better understanding.
• To know your hardware and software information attach the report generated by the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello lordhyper,

We understand you have also opened another thread with us, so, in this case, will continue to help you through that channel now. We will therefore close this community case. Please, keep in mind that this thread will no longer be monitored by Intel, in case that you have further questions, please open a new thread.  

Thanks for your understanding.   

Best regards,   

Andres P.   

Intel Customer Support Technician