arc A770 cause win11 shut down, and I can't reply it in the web site

[Van_Focker]

when trying to play Ori and the Will of the Wisps，arc A770 cause win11 shut down.

you have reply to me, but i can't summit the files, which you required , in the website. maybe the IP is limited in China.

I also can't post reply in the last Communities Subscription,  i think it is the commitites issue, i don't know why.

it woulde be great that you can give me an e-mail address, if you need more infomation.

[Jean_Intel]

Hello Van_Focker,

Thanks for taking the time to open a new thread. We understand that you were unable to respond to the original thread. We will contact you via email as you requested.

We apologize for the inconvenience you have faced.

Best regards

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Van_Focker,

We hope you are doing fine.

We have reached out to you via email at the email address associated with your community profile. Let us know if you have received the emails we have shared with you and if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Van_Focker,

Based on our private conversation, we understand that you are not experiencing any issues after you updated the graphics driver, the Windows 11 ME, and the motherboard BIOS. We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards

Jean O.  

Intel Customer Support Technician