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arc A770 cause win11 shut down

Van_Focker
Beginner
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when i try to open the game [Ori and the Will of the Wisps] on the steam , it is failure. and then, the win11 shut down.

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Jean_Intel
Employee
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Hello Van_Focker,

 

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing issues when trying to play Ori and the Will of the Wisps. We would be more than glad to help you.

 

To better assist you, please provide us with the following:

  • Is there any error message when the game crashes?
  • Does the Windows Shutdown issue only occur when trying to play this game?
  • Is this the original graphics card adapter installed on your system?
  • Does the issue persist when rolling back to previous driver versions?
  • We would like to further investigate this matter. We may need to have more details about your system configuration, create a report using the following tools:

 Intel® System Support Utility (Intel️ SSU) 

  1. Download the Intel SSU
  2. Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  3. Click on the menu where it says: "Summary" to change it to "Detailed View."
  4. To save your scan: click "Next"; then "Save."

• Intel® Graphics Command Center:

  1. Open the Intel Graphics Command Center
  2. Navigate to the Support tab
  3. Select System Diagnostic
  4. Click Generate Report
  5. Select Save and name the output file

 

Best regards

Jean O. 

Intel Customer Support Technician


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