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arc a 750 horrible snowrunner performance

quentonamis
Beginner
5,096 Views

so i just built a new pc for gaming and the first game i tried out was snowrunner, to find out that even with everything on the lowest possible settings, peak fps is barely 30. i have the latest drivers installed.

cpu - intel core i5 12600k

gpu -  intel arc a750

motherboard - aorus z690 elite ax ddr4

ram - v-color [rism pro ddr4 32gb 3600mhz

 

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16 Replies
quentonamis
Beginner
5,081 Views

having no mods on i can get 60 frames a second. but every mod i activate drops fps by about 10 - 20. meaning i can only have 2 or 3 before the game becomes unplayable

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IsaacQ_Intel
Employee
5,059 Views

Hello @quentonamis

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      Does this issue happen in other apps?

2.      Could you please explain if there are specific steps to reproduce the issue?

3.      What are the game settings?

4.      Which is the game version?

5.      What power supply is being used with this GPU?

6.      Does this issue happen with the iGPU?

7.      Can you please provide us with videos or pictures of the issue?

8.      Does this issue happen in a specific zone of the game?

9.      Does this issue happen when you are performing a specific task?

10.  Is the resizable BAR enabled?

11.  What troubleshooting have you performed?

12.  Did this issue start after an update?

13.  Please send us screenshots of the FPS counter with and without mods. Also, videos if possible.

 

Also please attach the following information:

 

·        Intel System Support Utility (Intel SSU) report.

o   Download Intel® System Support Utility

o   Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."

o   Click on the menu where it says: "Summary" to change it to "Detailed View."

o   To save your scan: click "Next"; then "Save."

o    

·        Intel® Graphics Command Center report:

o   Open the Intel Graphics Command Center

o   Navigate to the Support tab

o   Select System Diagnostic

o   Click Generate Report

o   Select Save and name the output file.

 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician



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quentonamis
Beginner
4,951 Views

im gathering detailed clips of the issue

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quentonamis
Beginner
4,925 Views

1. as far as i can tell it does not happen in other games, apex legends plays at about 150 fps, and thats the only other game ive tried out on this build so far.

2. not really any specific steps to reproduce, fps just decreases with the more mods i activate and bring into the game

3. all graphics settings are as low as possible for the clips that i sent in. there is a picture of them as well

4. latest game version

5. corsair rm650x psu

6. i dont know what igpu is

7. it happens pretty much every where, but mainly when im around other modded trucks

8. pretty much everything is effected with more mods, all tasks, locations etc, but really bad around the other mods

9. re sizeable bar is enabled

 

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quentonamis
Beginner
4,922 Views

you guys should add cpu temp to arc control too

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burnerop
Beginner
4,936 Views

I think your issue has been solved by moderator

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quentonamis
Beginner
4,928 Views
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IsaacQ_Intel
Employee
4,885 Views

Hello @quentonamis

 

Thank you for your reply.

 

We appreciate all the information; it will help us a lot. Also, please attach the SSU report requested before, once we have all the information, we will proceed to check the issue internally.

 

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

 

Thanks for your understanding. 

 

Best regards

Isaac Q. 

Intel Customer Support Technician


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quentonamis
Beginner
4,846 Views
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IsaacQ_Intel
Employee
4,820 Views

Hello @quentonamis

 

Thank you for your reply.

 

I will proceed to check the issue internally and post back soon with more details.

 

Best regards

Isaac Q. 

Intel Customer Support Technician


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IsaacQ_Intel
Employee
4,778 Views

Hello @quentonamis

 

Thank you for your patience.


We appreciate the feedback regarding this case, and we will take that into consideration. Also, we have to let you know that we are currently working on a driver improvement for this title specifically.


Actually, we cannot commit any estimated time of arrival.


That being said, we will continue to work on developing improvements.

 

Best regards

Isaac Q.

Intel Customer Support Technician


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quentonamis
Beginner
4,699 Views

so how will i know when that updated driver comes out? because i got a different gpu to get me by until that driver comes out. and i am wanting to get my a750 back in asap

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f_1111
Novice
4,237 Views
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Andres_Intel
Employee
3,108 Views

Hello quentonamis,

 

 

Thank you for all your time.


We have been working on the investigation of your issue, I want to let you that driver 31.0.101.5194 includes improvements for Snowrunner. Please upgrade your driver to this version.


Keep me informed of the results

 

 

Regards,

 

Andres P.

Intel Customer Support Technician


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Alberto_R_Intel
Employee
3,023 Views

Hello quentonamis,


I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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NormanS_Intel
Moderator
2,746 Views

Hello quentonamis,


As we have not heard a response in the past few days, we will proceed in closing this thread. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,

Norman S.

Intel Customer Support Engineer


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