arc a770 limited wont output 4k to lg uk6300pue

Nintairo · ‎02-10-2023

i can't get system to display on hdmi at all and i cant get 4k resolution on dp to hdmi cable ive tried multiple cables. system is a new build intel i7-12700kf 32 gb ddr5 arc a770 all on an asrock b760m steel legends mother board. any help would be greatly appreciated. A770 is on newest non-beta drivers.

Jean_Intel · ‎02-10-2023

Hello Nintairo,

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues

In order to have a better understanding of your issue, please provide me with the following:

Does the card use to work as expected before?
Have you tried using different driver versions (previous and beta)?
Are you able to try using another display device? This would help us identify if there is a compatibility issue with the card.
Create a report using the following apps:
- Intel System Support Utility (Intel SSU):
- Download the Intel SSU
- Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."

Intel® Graphics Command Center:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.

Best regards,

Jean O.

Intel Customer Support Technician

VitaleJ · ‎08-22-2023

you do realize if theres no video we can't do any of this right?

Jean_Intel · ‎02-15-2023

Hello Nintairo,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Jean_Intel · ‎02-17-2023

Hello Nintairo,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.