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arc a770 limited wont output 4k to lg uk6300pue

Nintairo
Beginner
683 Views

i can't get system to display on hdmi at all and i cant get 4k resolution on dp to hdmi cable ive tried multiple cables. system is a new build intel i7-12700kf 32 gb ddr5 arc a770 all on an asrock b760m steel legends mother board. any help would be greatly appreciated. A770 is on newest non-beta drivers.

 

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Jean_Intel
Employee
659 Views

Hello Nintairo,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues

 

In order to have a better understanding of your issue, please provide me with the following:

  • Does the card use to work as expected before?
  • Have you tried using different driver versions (previous and beta)?
  • Are you able to try using another display device? This would help us identify if there is a compatibility issue with the card.
  • Create a report using the following apps:
    • Intel System Support Utility (Intel SSU):
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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VitaleJ
Beginner
409 Views

you do realize if theres  no video we can't  do any of this right?

 

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Jean_Intel
Employee
596 Views

Hello Nintairo,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
579 Views

Hello Nintairo,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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