Hi sker,
Thank you for posting in the Community.
To assist you further, could you please provide the following information?
- Game Details:
- Could you specify where in the game the low performance occurs? Are there particular scenes or actions that trigger the performance drop?
- Game Settings:
- Please provide a screenshot of your current game settings. This will help us understand your configuration and identify any potential adjustments.
- Updated SSU Log:
- Since you've updated to the latest driver version (32.0.101.6653), I recommend running the Intel System Support Utility (SSU) to generate a report. This will give us detailed information about your system configuration and help us diagnose the issue more effectively. Download the tool here: Intel® System Support Utility for Windows*. Attach the log on your next reply.
- CapFrameX Data:
- To further analyze the performance issue, please follow the instructions provided in this link to capture data using CapFrameX. This tool will provide valuable insights into your system's performance during gameplay.
Your cooperation in providing this information is greatly appreciated and will help us expedite the troubleshooting process. If you have any questions or need further assistance, please feel free to reach out.
Thank you for your patience and support.
Best regards,
Dean R.
Intel Customer Support Technician
