call of duty 2019 and cold war

[EvreDays]

hi
I have a problem with call of duty mw 2019
An error appears stating that the graphics card is not supported.. Support only nvdia and amd...

The second problem is with the game Call of Duty Black Ops Cold War, the resolution seems low and intermittent even after activating the best settings. The situation is a little better when Vsync is activated, but the frames do not exceed 60.

[RobbieR_Intel]

Hello EvreDays,

Thank you for reaching out. I understand you're facing issues with Call of Duty: Modern Warfare 2019 and Call of Duty: Black Ops Cold War.

To assist you further, kindly answer the following questions:

• Did this issue occur before, or is this the first time you've encountered them?
• Have you made any recent changes to your system?
• Have you done troubleshooting steps?
• Does the issue happen only with Call of Duty: Modern Warfare and Call of Duty: Black Ops Cold War or does it occur with other games as well?
• Is Re-BAR enabled in your BIOS?

We look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[EvreDays]

Hello. This is the first time this problem has happened. I was playing normally on the rest of the graphics cards. I did not make any changes to the system. There are no problems with the rest of the games. Only cod mw 2019 I found it unsupported. As for the game cod could war, it works but not in a normal way. I also notice that with almost every game, Vsync must be activated forcibly so that some games work with better compatibility. But this often causes a decrease in the number of frames. Re-BAR enabled BIOS has been activated, of course

[EvreDays]

Hello..

Regarding the game cod cold war,

I found some settings and it works perfectly. The problem was with ray tracing.

turned it off.. and enabled the anti aliasing quality option..

As for the game cod mw 2019, it seems that I am using an old version that is not supported. But it is my favorite..

[DhannielM_Intel]

Hello EvreDays,

Currently, my colleague is not available, so allow me to assist you further. I see that your other concern has been resolved. Could you share the settings you changed for reference? Please take a screenshot of them. Also, can you share the link where you downloaded the game?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[RobbieR_Intel]

Hello EvreDays,

I wanted to check if you had the chance to review the questions my colleague posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[EvreDays]

Thank you all for following the topic.. First I would like to clarify that the problem of the game cod could war has been solved through some settings related to ray tracing from within the game. As for the game mw 2019, as I explained, I was using an old version.. Now the official and latest version of the game works well with the card.. Please delete the topic or stop it.

[RobbieR_Intel]

Hello EvreDays,

Thank you for keeping us updated. I'm glad that the issue has been resolved. Since the issue is now fixed, I will now close this inquiry. If you need further assistance, please post a new question as this thread will no longer be monitored.

Best Regards,

Robbie R.

Intel Customer Support Technician