can‘t use topaz video AI

[sonnet-hirasawa]

When I run topaz video AI, the model cannot be run and displays "error", or the graphics card A770 usage is very low and the running speed is very slow. My CPU is 12600k, the system is Windows 11 23h2 Professional Edition, and the memory is two 16GB.

[sonnet-hirasawa]

and my driver is 31.0.101.5186，I have opened the risize bar and above 4g

[RamyerM_Intel]

Hello sonnet-hirasawa, 

Thank you for posting in the communities. I want to let you know that we are currently investigating this issue. Before I proceed in coordinating this back with our team, could you please try updating your driver to the latest version 31.0.101.5379 at this link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html. Let me know in this post if the issue persists after doing so. I will be waiting for your reply. Thank you. 

Ramyer M. 

Intel Customer Support Technician 

[sonnet-hirasawa]

thank you，I have update my driver to 31.0.101.5379 ，The situation still no changed

[sonnet-hirasawa]

谢谢，我已经将我的驱动程序更新到了31.0.101.5379，情况仍然没有改变

[RamyerM_Intel]

Hello sonnet-hirasawa, 

Thank you for following our recommendation and keeping your drivers up to date. I will proceed in coordinating this with our team and update this thread once a solution is present. Thank you for your patience. 

Ramyer M.

Intel Customer Support Technician 

[RamyerM_Intel]

Hello sonnet-hirasawa, 

How are you doing? We have some additional information that we would like to ask. I understand that we have already asked to update your drivers, however, we want to let you know that we recently released a new one. Kindly please try updating your drivers to this version: 31.0.101.5382 (WHQL Certified) and let us know if the issue still persists. If it does, we kindly ask if you can share with us some steps that you have taken in which the issue occurred so we will be able to try and replicate it. I will be waiting for your reply. 

Ramyer M.

Intel Customer Support Technician 

[sonnet-hirasawa]

it still no changed，even become worse

[RamyerM_Intel]

Hello sonnet-hirasawa, 

I'm sorry to hear that the issue got worse. Would you be able to share some details on the behavior of your system after the update? We want to investigate this further for you as well, and as such, would you please be able to share the exact steps you took before the issue occurred? I will be waiting for your reply. 

Ramyer M.

Intel Customer Support Technician

[RamyerM_Intel]

Hello sonnet-hirasawa, 

I am just following up regarding the behavior of your system after the update. We want try and reproduce this issue on our end and we kindly ask if you can also share the exact steps you have taken before experiencing the issue.  I will be waiting for your reply.

Ramyer M. 

Intel Customer Support Technician