destiny 2 performance issue

[AsterCrash]

I'm having performance issues in Destiny 2, it's as if the video card doesn't understand that it's a game because it's in low usage while the game is open in conjunction with the usage.

[Mike_Intel]

Hello AsterCrash,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Can you further explain the issue that you encounter while playing the game?
2. Was it working fine before?
3. What was the last change before the issue started?
4. Are you using an Intel brand Arc B580?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AsterCrash]

I have no history with the card, as I bought it recently, it is an Intel Arc B580, I have already tried to reinstall the driver and used DDU as well, but it still has a fps well below normal, like around 55, I had an rtx 3060 on which it was in the range of 90 to 110

[Mike_Intel]

Hello AsterCrash,

Thank you for the update.

For me to further check this issue, please help provide the following details:

1. Can you provide a video of the issue?
2. Can you share the screenshot of the game's Graphics settings?
3. What is your Game launcher?
4. Please help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AsterCrash]

1. I can't send the video because of its size
2. I've attached the game settings
3. I use the best one, of course, lol, Steam
4. SSU file generated according to the link

[Mike_Intel]

Hello AsterCrash,

Thank you for the update.

Upon checking the SSU, you are using Graphics driver 32.0.101.6876

The latest that we have is version 32.0.101.6877

Kindly install the latest version using DDU method. Please refer to the links below for the steps and where to download the latest driver:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you are still having the same issue, please help provide the following details for further investigation.

1. Please help generate a new SSU showing the latest driver
2. Provide a CapframeX capture during a 3 to 5 minute gameplay.

1. Submit the kernel dump from your system.

CapFrameX Installation instructions:

1. Go to https://www.capframex.com/download and download the latest version of CapframeX.
2. Go to https://www.guru3d.com/files-details/rtss-rivatuner-statistics-server-download.html and download the latest version of RTSS.
3. Unzip both installers and install them.
4. Launch CapFrameX and then close it. This is so it creates the user Configuration folder.
5. Download and unzip the file OverlayEntryConfiguration_0.json (attached in this post) with the recommended RTSS configuration.
6. Paste this file to %userprofile%\Documents\CapFrameX\Configuration.
7. In the Capture tab, set the "Capture time" to 0. This is to remove the preset limit in capture time.
8. In the Overlay tab, uncheck "Auto-Disable OSD" and click the save icon.

Capturing the Performance Data:

1. Open CapframeX and do NOT minimize or close it.
2. Open the game and go to the part of the game you need to be to reproduce the issue. You should see the RTSS overlay in the top left corner of your screen, with the status "<game name> ready to capture…".
3. Press F11 to start capturing data and reproduce the issue. The Status in the overlay will change to "Recording frametimes XX s".
4. Once you have reproduced the issue, press F11 to finish the data capturing. The Status in the overlay will change to "Processing data".
5. Back to CapFrameX, you can find all the data captures in the left panel of the Analysis tab. Clicking any one of these captures will display the results on the right.
6. To export the data captured as a JSON file, right click the capture and click on "Copy/paste recording file(s)".

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[AsterCrash]

Attached are the documents requested to investigate the FPS drop in Destiny 2

[Mike_Intel]

Hello AsterCrash,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope this message finds you well.

I am currently documenting the case for further investigation. While doing that, let me also ask you.

Can you tell me the FPS drops occur on specific areas or sections of the game?

This is in order for me to more accurately replicate the issue in our lab.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello AsterCrash,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician