intel arc a580

[bkcrashcrew]

my gpu fans have not turned on at all is that a usual i mean never i have msi gaming plus wifi motherboard please help thank you 

[AlfredoS_Intel]

Hi Bkcrashcrew,

Thank you for creating a thread in Intel Communities.

I am more than glad to help. I would need to ask the following questions though to determine the best suggestions for your concern:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Did you check the connections of the card to the board?

3. Were you able to check the temperature of the card in Arc Control?

4. Kindly provide your performance settings in Intel Arc Control particularly the fan curve and temperature setting.

We will be waiting for your response.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Bkcrashcrew,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Bkcrashcrew, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician