intel arc crashing in Le mans ultimate

[Dluczko]

pasted from previous thread as i have tried the same steps with the same results: 

Hi There,

I've just picked up early access to Le Mans Ultimate via Steam.  Game won't progress past the initial loading screen, which appears to be an issue with ARC graphics cards. A number of users are having similar issues.  Have tried:

Loading from Steam
Loading from .exe directly
Loading from .exe directly as an administrator
Uninstall and reinstall
Disable Windows Defender
Installing to different SSD (don't have a traditional HDD to try)
Validating install via Steam
Ensuring all drivers are up to date
Closing all non-essential programs

When attempting to load from steam:
Click Play
Play button turns blue and shows "Cancel"
Studio 397 logo flashes
Small window with Le Mans Ultimate V0.4000 in header bar opens
Small window with Le Mans Ultimate V0.4000 closes 1-2 seconds later
Blue "Cancel" button in Steam turns green, showing "Play" again

Same thing happens when loading directly from the .exe, except it does not trigger the Steam button.

I don't run an antivirus other than Windows Defender
No performance monitors such as Afterburner or Riva Tuner installed

No performance enhancements or overclocking of graphics card.

Computer specs:
Intel I7-13700k

Intel Arc A750

MSI mortar B760M 

32Gb corsair RAM
Windows 11

[Dluczko]

dump file is not uploading: "The attachment's lemansultimateu2ht7vq3.dmp content type (application/octet-stream) does not match its file extension and has been removed."

[Mike_Intel]

Hello Brian81,

Thank you for the update.

Can you send the dump files to me via direct message if you cannot attach it here?

I will wait for it for further investigation.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Dluczko]

Hi Mike it says the maximum file size is 23mb but the dump file is larger even when compressed

[Dluczko]

[wen57213]

我使用的 GPU 是 Intel ARC A770 16G，它在 LMU 练习模式下可以正常运行，但在 LMU 多人游戏以 100% 加载时崩溃。我希望 Intel 可以帮助 Studio 397 解决这个问题。

这是 Studio 397 论坛地址：https://community.lemansultimate.com/index.php?threads/unable-to-play-all-races-crash-at-100-loading-arc-card.6054/page-2

计算机规格：

处理器：AMD 7600

显卡：Intel ARC A770 16G

主板：技嘉 OORUS ELITE A B650M

内存：KingBank 32GB

[Mike_Intel]

Hello Brian81,

Thank you for the update.

Can you try to upload it in any 3rd party site then send the link to me?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Dluczko]

Hi mike, here is the attached file:

https://drive.google.com/file/d/1XxSpzc4RXHPy59ciNhuM4w2G8ATh7rqy/view?usp=sharing

[Andvl]

Same issue Le Mans Ultimate crashes for me on Intel Arc A770 16GB all the time at 100% loading screen, it's really disappointing that one of the best sim racing games out there right now doesn't work properly on Intel GPUs...

[Mike_Intel]

Hello Brian81,

Thank you for the update.

I will review the logs and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Dluczko]

Hi Mike, I’m not sure if your referring to if you have received it but it has been sent on this thread so please see the previous message thank you

[Mike_Intel]

Hello Dluczko,

I hope you are having a good day.

I just want to update you that we tried this here on our end,  we've tested the 32.0.101.6647 WHQL Certified (Latest) and the reported issue does not happen. Kindly try the latest driver below and update me if you are still having the same issue:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Form]

Are you sure it doesn’t work? Because me and many others are having this issue and all I did was just get the game launch it then make a session and then it would load to 100% and freeze then crash, with default settings.

[Dluczko]

Hi Mike, it still doesn’t work even with the new drivers. The same issue happens,
Daniel

[Mike_Intel]

Hello Dluczko,

Just to check, did you try to install this driver via DDU method?

Need to document this part since it is still not working on your end.

If you have questions, please let us know. Thank you.

@Form and @Andvl

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[nyannoying]

Yes it does still happen. Even with DDU