intel arc gpu too low performance

[Reanles]

in rdr and fortnite I always have 100% cpu utilization even though my cpu is not bad and I am constantly getting fps drops when I go to community places while playing rdr 2 my video card utilization drops to 30% and 20fps it is not playable fortnite is the same way there is an extreme fps drop and my fps is very low video card usage is never even 99% and I should mention that my processor is not throttling after the new drivers I started to encounter these problems I try to play cs 2 as vulkan and directx but I get 30fps on ultra and 70fps on low no matter what I do video card usage it doesn't get better and the fps is always extremely low even when I'm playing valorant it's not smooth at all there's always flickering on the screen there's always problems like opponent flashing up and it's not because of my internet even if my fps is 300 it feels like 20 and I'm constantly getting fps drops and please bring more performance settings I was very happy when I first got the video card but I'm not anymore because of these problems and i have arc a750 oc and I should point out that even at idle, the drivers use a lot of cpu 

[Reanles]

 

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[W10 is this generation's XP]

[ArchieD_Intel]

Hi Reanles,

Thank you for reaching out to the Intel Community Forum regarding the performance issues you're experiencing with your Arc A750 OC graphics card. To assist us in investigating the issue, please provide the following details:

• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Did you verify the game files or reinstall the game?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, please provide the SSU as mentioned above. 

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Reanles]

I tried to delete it with ddu, I tried old drivers, I formatted 3 times, I tried to delete and install the game, there was no change, when there was no change, I switched to win 10 but nothing changed and the intel interface was not working in win10, I switched back to win11, I tried my in-game settings as epic dx11 dx12 and performance, the result was the same and fortnite is installed on epic, cs 2 rdr 2 is installed on steam

I did a test with ssu but I don't think I can share it here, I don't think it's safe because it shows my ip values etc. How can I forward it to you?

[ArchieD_Intel]

Hi Reanles,

Thank you for your update. I've sent an email to your active email address to request for the SSU file. 

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Reanles,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Reanles]

My problem still persists and yes I am using the latest driver.

[ArchieD_Intel]

Hi Reanles,

Thank you for your update. I've sent an email to your active email address requesting for your phone number and offering remote assistance.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Reanles,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician