screen problem with arc a770 16 gb in war planet online

[çağataytorun]

A colored square warning box appeared on the screen, but instead of an icon, a colored square was just in game.

[RandyT_Intel]

Hi @çağataytorun 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Could you let me know the origin of the game? Where did it come from, and where did you download it? 
• What steps were taken to troubleshoot this issue?  
• When did the issue occur?
• Have you recently updated your graphics drivers or installed new software?
• Does the colored square appear consistently in the same game or across different games?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[çağataytorun]

 I already download the gameloft's game of war planet online from Microsoft Store.

 I installed latest whql driver 101.6790.

 It's been a week.

yes I installed new 101.6790 of intel driver software and before two week I installed  windows11 24h2.

colored box is only in war planet online .

[RandyT_Intel]

Hi @çağataytorun 

Kindly perform a clean installation using DDU. Please follow the instructions in this article-How to Use the Display Driver Uninstaller (DDU) to Uninstall an... and let me know if the issue persists. For isolation purposes, have you tried reinstalling the game?

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[çağataytorun]

I installed driver with DDU and like instructions now, but still the same.  

I reset the game and reinstalled it but nothing changed.

[RandyT_Intel]

Hi @çağataytorun 

If the issue persists and is specific to one game, it could be related to the game itself or other hardware components. I recommend updating your BIOS to the latest version and testing the game again. Additionally, check for any overheating, as it can cause artifacts and crashes. Ensure your PC has adequate cooling and ventilation. Please also consider contacting the game developer for their insights, especially since the game was working fine before and the issue suddenly occurred without any changes made to the system. I will investigate this issue further and look forward to your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[çağataytorun]

thanks so much and I wrote it to Gameloft. I'll wait it and looking other. 

[RandyT_Intel]

Hi @çağataytorun 

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[çağataytorun]

thanks so much. I'll waiting.  

[VonM_Intel]

Hello, @çağataytorun .

I appreciate your continued cooperation and for bringing this matter to our attention.

To further investigate the issue you're experiencing with War Planet Online: Global Conquest on your Intel® Arc™ A770, we kindly request your assistance in gathering the following details to help us accurately replicate and analyze the problem on our end:

1. Was the game functioning correctly with the A770 previously, or has this issue been present from the beginning?
2. When did the issue first begin to occur?
3. Could you please share the current in-game graphics settings you're using so we can accurately replicate the issue on our end?
4. Lastly, can you confirm whether this is the link from which the game was downloaded?

Your response will greatly assist us in narrowing down the root cause and expediting a resolution.

Best regards,

Von M.

Intel Customer Support Technician

[çağataytorun]

1. It was working fine before the problem occurred.

2. The problem appeared about 3 weeks ago.

3. attached

4. link is War planet online 

[RandyT_Intel]

Hi @çağataytorun 

Thank you for sharing this clarification. I will coordinate this with our team. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @çağataytorun 

I wanted to update you on our efforts to replicate the issue you reported. We have tested the scenario using our A770 with graphics driver versions 32.0.101.6793 and 32.0.101.6790, which is the same version you mentioned. However, we did not encounter the colored square problem during our testing.

To assist us in accurately replicating the issue, could you please provide the exact steps you take when the problem occurs? A screen recording would be particularly helpful, as it would allow us to see the issue as it happens. Despite clicking options or icons within the game and navigating inside the game, we were unable to reproduce the problem.

Your cooperation will be invaluable in helping us identify and resolve the issue. 

Warm regards,  

Randy T.  

Intel Customer Support Technician 

[çağataytorun]

I understand, I will get back to you in due time.

[çağataytorun]

this video shows my problem.

[çağataytorun]

this video shows my problem very good, better quality. 

[RandyT_Intel]

Hi @çağataytorun 

Thank you for providing this recording. I will review it and conduct further testing on my end. I will report back to you once I complete my analysis. Thank you for your patience. 

Randy T.  

Intel Customer Support Technician