spider man 2 performance issue

[AsterCrash]

Hi I'm having performance issues in spider man 2 very hard fps drops in my SSU attachment

[JedG_Intel]

Hello AsterCrash,

I understand that you are experiencing performance issues while playing Spider-Man 2, and I would like to gather some additional information to help identify the cause of the problem:

1. Is the issue specific to Spider-Man 2, or are you encountering similar problems with other games as well?

2. Was the game running smoothly previously, or has this issue been present since installation?

3. Which digital distribution platform are you using to launch the game (e.g., Steam, Epic Games, etc.)?

4. What in-game settings are currently configured (e.g., resolution, graphics quality, V-Sync)?

5. Do the FPS drops occur consistently, or are they triggered by specific scenes or scenarios within the game?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[AsterCrash]

1. at the moment regarding Spider-Man 2
2. I don't know because my first time with the b580 is Spider-Man 2
3. Steam
4. 1080p, preset very high, v sync off
5. they are not consistent throughout the game

[JedG_Intel]

Hello AsterCrash,

Thank you for sharing all this information.

To further troubleshoot the issue, please try to follow the steps below.

1. Update the driver to the latest version 32.0.101.6877 and ensure to perform clean installation

2. Update the BIOS

3. Lower the in game settings to see if it will make any difference

4. Check for Windows update

5. Check background processes

6. Check for game updates or patches

Should you continue to encounter the same issue, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[DhannielM_Intel]

Hello AsterCrash,

I wanted to check if you've had the opportunity to try the suggestions provided by my colleague. Please let me know the outcome once you've completed them.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[RandyT_Intel]

Hello AsterCrash,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician