- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi,
I ordered an Aero RTF kit on Dec 15 and was notified that my order was expected to ship on Dec 24. That was the last I heard from Intel.
Checking status of the order online, it appears stuck in "Pre Order" availability. Is this due to a general delay or a problem with my order? Is there anything I can do to expedite things?
Does anyone on the forum know what's going on?
Thanks in advance,
Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello Dave,
Thank you for reaching out!
We understand your situation and we can see how this can be frustrating. In this case, the best way to get quick and accurate help is to go directly to the place of purchase, please correct me if I'm wrong, but you purchased the kit in click.intel.com, right? If so, please contact them directly with the information found in http://click.intel.com/customer-service.
I hope this helps.
-Peter.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I'm in the same situation, my order was scheduled for Dec 27, and had no news ever since. Just got a response from the support after my enquiry that they expect to resume shipping "within the next 3 weeks."
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Thank you for sharing this information here. In case anyone else has this or any other issue with the store, please contact them directly with the information that can be found in http://click.intel.com/customer-service.
-Peter.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Intel Aero Ready to Fly Drone is now shipping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Thanks everyone for responding and apologies if I sound a bit irritated here but, well, I am starting to get frustrated.
The debacle continues...
Last week I received a shipping notice from UPS that the package would be delivered on Friday. It never showed up. Last known status was 'origin scan' in Commerce City, CO. Today I contacted UPS and they opened a lost-package investigation. The investigator said it looked like the container was scanned but not individual boxes and that apparently my box was not shipped even though it was listed on the container manifest. They will take up to 8 days to resolve the issue on their end, and will only contact the shipping party, so I'm not sure what to do other than rant.
I ordered this kit under the premise that it would be shipped by the end of the year (2016) and scheduled my time with the expectation that Intel would deliver. Did Intel mean 2017? Here it is, 2/6 and my development plans are still on hold. I don't think I'll pre-pay for anything ever again, nor rely on large companies to get anything done at anything better then a glacial pace.
Are others having similar problems?
What gives, Intel? Yes, I've contacted mailto:click.suport@intel.com click.suport@intel.com. And UPS. Now I wait.
-Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi DGeise,
We have just sent you a Private Message, please check your inbox.
We will be waiting for your reply, have a nice day!
Best Regards,
-Jose P.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Thanks Jose. I appreciate your taking the time to look into it.
Apparently the package has been found and is now on it's way. I replied to your PM as well.
Thanks again & my apologies for the tone of my earlier post. I'm looking forward to getting to work!
-Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I received my kit this evening. Everything looks good. Thanks to everyone for your help.
-Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi Dave,
I'm happy to hear that your package arrived! No need to apologize, we are here to help!
If you have any more questions, please don't hesitate to contact us.
Have a nice day!
Best Regards,
-Jose P.

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page