关于A750显卡运行游戏黑神话悟空时,选择XESS但无法开启帧生成功能

[门徒]

当我使用我的A750显卡运行Steam游戏库中的黑神话悟空时，在画质设置下，选择XESS时，无法开启帧生成功能，并且无法选择使用其它帧生成技术，比如FSR。

我目前使用32.0.101.6989驱动，并在几个月内尝试了十个以上的不同驱动，结果相同，我仍然无法开启XESS的帧生成功能。我甚至无法确认我的XESS版本是否在2.0以上，因为根据显示效果，它看起来更像是旧版本的XESS。

CPU：R5 7500F

电源：玄武650K

主板：微星B650M迫击炮

内存：32G

系统版本：Windows10 22H2 

这个问题困扰了我几个月的时间，让我的心情很糟糕，期待您的回复，以及具体的解决方法。

[RandyT_Intel]

Hello 门徒,

Thank you for your feedback. To better assist you, could you please clarify which specific method or scenario you're referring to?

As previously mentioned, when using low graphics settings, enabling XeSS has only a minimal impact on FPS. However, when the game is set to higher graphics settings, XeSS provides a more noticeable improvement, particularly in terms of image quality and overall visual fidelity.

Understanding the exact method or configuration you're inquiring about will help us provide a more accurate and helpful response.

Best regards,

Randy T.

Intel Customer Support Technician

[VonM_Intel]

Hello 门徒,

Have you had a chance to review our previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[门徒]

Yes, I am here. I have read your message and when I have time, I will open this post. When you have a new solution, please let me know.

[VonM_Intel]

Hello 门徒,

Thank you for confirming, and we truly appreciate your time. To better assist you, could you kindly clarify which specific method or scenario you are referring to?

As shared earlier, when using lower graphics settings, enabling XeSS typically has only a minimal impact on FPS. On the other hand, at higher graphics settings, XeSS provides a more noticeable benefit—especially in terms of image quality and overall visual fidelity. Having a clearer understanding of the exact method or configuration you are asking about will allow us to provide you with the most accurate and helpful guidance.

Best regards,

Von M.

Intel Customer Support Technician

[门徒]

I tested multiple image quality settings, not a fixed one, and the actual game image quality remained the same as before. The flickering noise of vegetation and the degree of motion object ghosting did not improve, but this is not the main issue I am reporting here. The FPS is the same as before the release of XESS2, and under the same picture quality settings, it is significantly lower than the A750 graphics card that I have seen on some websites with the correct application of frame generation function. This is the basis for my confirmation that it has not taken effect, and it is also the area where I feel confused. I need to obtain the number of frames generated correctly, just like those displayed in videos that have already taken effect, and the image quality is secondary. Looking forward to your reply and solution~

[VonM_Intel]

Hello 门徒,

Thanks for providing the detailed feedback. I can see where you're coming from regarding the FPS and frame generation not performing as expected after the XESS2 release. It’s clear that the FPS isn’t aligning with what you’ve seen in other reports, especially compared to the A750 graphics card results. I’ll need to do some further research on this matter to pinpoint what could be causing this discrepancy and how the frame generation feature is functioning on your system. Once I have more information, I’ll post an update on this thread with a detailed response.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello 门徒,

Thank you for your patience while we continue to investigate this issue on our end. To assist us with a more thorough review, we kindly ask you to provide the following:

1. Graphics settings in English language with XeSS enabled, along with a CapFrameX capture of at least 3 minutes.
2. Graphics settings without XeSS, also accompanied by a CapFrameX capture.

This information will greatly help us in reproducing and analyzing the issue more effectively.

Best regards,

Von M.

Intel Customer Support Technician

[门徒]

Okay, in fact, I am a video blogger who always stays up all night editing videos. I am about to finish the next episode of the video and will have time to record it.
Currently, CapFrameX is not installed on my computer. Can I record using other recording software? For example, OBS?
Also, I would like to know if the recording function of Intel graphics card drivers will be reintroduced in the future? Please tell me your company's plan.

[VonM_Intel]

Hello 门徒,

Thank you for sharing more details, and we appreciate the time you’re taking despite your busy schedule as a video blogger. To assist us with a more thorough review of the issue, we kindly ask you to provide CapFrameX data for this game. This tool will allow us to analyze performance metrics more accurately. Specifically, we request:

• A capture of at least 3 minutes of gameplay with XeSS enabled, along with your graphics settings in English.

• A capture of at least 3 minutes of gameplay with XeSS disabled, also including the graphics settings.

While other tools, such as OBS, can be useful for video recording, CapFrameX is the preferred tool for performance data collection, as it provides the detailed metrics we need for analysis.

Regarding your question about the recording feature in Intel® Graphics drivers, we currently do not have any official announcements to share about its return. That said, your feedback is very valuable, and we’ve passed it along to the relevant team as part of our ongoing evaluation of future feature enhancements.

Thank you again for your cooperation. Once you’ve completed your current video project, we look forward to receiving the requested CapFrameX captures to help us move forward with the investigation.

Best regards,

Von M.

Intel Customer Support Technician

[PatrickV_Intel]

Hi 门徒,

I just wanted to follow up to see if you had a chance to review the information we posted. Your feedback at your earliest convenience would be greatly appreciated.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

[VonM_Intel]

Hello 门徒,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician

[门徒]

I'm sorry for not providing the video we agreed upon in a timely manner. This is due to some serious controversies surrounding my newly released video on the internet, and I have spent a lot of energy dealing with the follow-up. If you can still see my messages, please reply to me and I will complete the video recording in the near future.