只有在有b580時intel graphics software 會失去回應

[aephasei]

試過8250 8247whql版本驅動  都有在安全模式DDU過 在沒有用任何調教的情況下和只調整風扇曲線的情況下都會發生 移除b580 換裝4070後  在只有內顯(265k)和4070的情況下IGS程式是正常的

另一個問題是使用b580遊玩鳴潮時按win鍵會導致遊戲崩潰彈出錯誤代碼 並同時導致IGS失去回應 關閉IGS後重啟IGS後微調選項變的不可調整的同時hwinfo讀取不到b580的數值如溫度 風扇rpm 電壓等 

再另一個問題是使用b580時 我在當下使用是順暢的 隔天再喚醒顯示器時 電腦畫面無法正確顯示並變導致系統回應速度變超級慢 連滑鼠都動不了 電腦全程沒有進入睡眠和關機只有設置顯示器10分鐘後關閉 使用對照組4070時沒有發生一樣的問題  

另外IGS的風扇調整選項低於30%的轉速為強制歸零 我想將風扇調至約15%到20% 並不想停止風扇旋轉

這些是現有問題

[JedG_Intel]

Hello aephasei,

Thank you for posting on Intel Community Forum.

請注意，我只能用英文協助您。我用網路翻譯工具翻譯了這個回應，所以可能有些翻譯不準確. 。

Since you’re reporting multiple issues with Intel Graphics Software, it would be best to create a separate thread for each issue. This approach allows us to provide more focused troubleshooting for each problem and helps avoid any confusion during the process. Please let me know if you’re comfortable with this suggestion. Let'

For now, let's talk about the issue with IGS when pressing the Win button. Please provide the information below to address the issue effectively.

1. What is the exact error code that appears when the game crashes? Kindly share a screenshot.

2. Does the game crash if you Alt+Tab instead of using Win key?

3. What in-game graphics settings are you using (resolution, quality preset)?

4. Does this Win key crash happen in other games with the B580?

5. Does IGS show any error messages or notifications?

6. Does the crash happen in menus, gameplay, or both?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[aephasei]

  

[aephasei]

Alt+Tad 同樣也會發生

[aephasei]

[aephasei]

我需要幾天後才能再測試 b580顯卡正裝在另一台電腦上 再測試完成後回覆 謝謝

[aephasei]

ssu

[aephasei]

igs after crash and restart 

[JedG_Intel]

Hello aephasei,

Thank you for sharing the screenshots and SSU report. I noticed that the screenshots are in a different language, which makes it difficult to review the details accurately. Could you kindly change the system language to English and take the screenshots again?

Additionally, please feel free to provide the other information at your earliest convenience. This will help me proceed with the next steps as quickly as possible.

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[aephasei]

哪一些截圖需要轉換為eng 全部嗎? 還是指IGS

[aephasei]

  我有打開resize bar，但是在遊戲crash之後被關閉了，電腦沒有重啟 

[aephasei]

電腦沒有重新啟動，重啟 IGS 後，通知在重啟後才顯示，重啟前後的調教值，風扇變為不可控

 

[JedG_Intel]

Hello aephasei,

Kindly translate all the screenshots for better understanding. Please also include the additional information that I requested for further investigation.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[aephasei]

遊戲內設置

       

[JedG_Intel]

Hello aephasei,

Thank you for taking the time to translate the screenshots. This is a big help for our investigation moving forward. I’ll now wait for the additional information I mentioned in my initial reply so we can take the most effective approach.

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi aephasei,

I'm following up with regards to the information that I previously requested. Kindly provide them at your earliest convenience so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello aephasei,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician