工作生产力，关于A770占用率问题，不工作问题。

[Ebsca]

在使用 达芬奇 导出视频或者预览剪辑页面的特效时，感觉有时候跟掉了驱动一样，一点也不工作，能不能让A770显卡同样进行工作，有时候都是CPU在运行计算，每此占用率都只有3~4。显卡完全没有在工作，还有 Topaz Video AI也是一样的情况。朋友的4060每次都是占用率100%，我都快失望了，不能多关注关注工作生产力嘛。

[JeanetteC_Intel]

Hello Ebsca,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。今后，我将用英文回复您。

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Kindly provide what version of DaVinci Resolve application you are using.

2) Please explain briefly when you say both software applications (DaVinci Resolve and Topaz Video AI) does not work. A short video clip showing the issue will be highly appreciated.

3) Please also share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the log file as you reply.
  • Note: If you do not wish to submit the SSU report then at least provide us with the following information about your system:
    • Processor make and model.
    • Motherboard make and model.
    • Amount of memory (RAM).
    • Operating System version/build number.
    • Power Supply make and model.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Ebsca,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。今后，我将用英文回复您。

Good day.

Were you able to check the previous post? 

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Ebsca]

您好，之前比较繁忙，没能及时胡，我的电脑配置是：amd5600+interA77016g，达芬奇版本为19.1.1beat8，下面的两个视频就是A770在导出时突然不工作，占用率直接为0。

[Ebsca]

topaz video ai中也是一样的可以，让A770单独在专业软件中进行满功率工作，而不是偷懒，交给cpu占用100%。cpu都快累死了。就像4060ti的占用一样，到100%。全力工作。

[JeanetteC_Intel]

Hello Ebsca,

Please check your email (inbox, spam and/or junk folders) for the next steps to take.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Ebsca,

Were you able to check the previous post? 

Let us know if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Ebsca]

好的，这是使用测试工具的结果

[JeanetteC_Intel]

Hello Ebsca,

Good day.

Thank you for sharing the SSU log file. Kindly give me time to check on this internally and will share an update once available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[RandyT_Intel]

Hello Ebsca,

To further investigate and assist you better, could you please confirm the following:

• GPU Verification:
  • Could you verify if the application is set to use the A770 instead of the AMD Ryzen 5 5600 6-Core Processor? Although this processor doesn't have integrated graphics, it's good to double-check. For reference, you can follow our guide on "How To Set the Default GPU for Applications and Games."

• Setup Confirmation:
  • Was this setup working fine before? If so, could you let us know when the issue started occurring?

• Driver Reinstallation:
  • Please perform a DDU (Display Driver Uninstaller) and try installing graphics driver version 32.0.101.6458_101.6257 WHQL Certified to see if there are any changes.

• Screen Recording/Screenshot:
  • Could you please share a screen recording or screenshot in English? This will help us better replicate the issue by following the steps you are taking.

Your cooperation is greatly appreciated and will help us resolve the issue more efficiently.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Ebsca,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello Ebsca,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Best regards, 

Randy T. 

Intel Customer Support Technician