ARC 770 游玩生化危机4重制版崩溃

[玩家5927]

ARC 770 游玩生化危机4重制版崩溃 显示致命的应用程序退出。

• 操作系统是windows11 24H2
• 显卡驱动是32.0.101.646

[Mike_Intel]

Hello 玩家5927,

Thank you for posting in Intel community Forum.

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

For me to further check this, please help provide the following details:

1. When did you purchase the Graphics and the game?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. Are you using an Intel brand Arc A770?
5. Please share the specification of your power supply.
6. What are the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[玩家5927]

1. 您是什么时候购买 Graphics 和游戏的？  答：我不记得了，大概有两年左右。
2. 以前工作正常吗？  答：是的，除了生化危机4重制版，其他游戏体验它到现在一直很正常。
3. 在问题开始之前，您是否更改了任何设置？  答：显卡设置玩其他3a游戏很正常。赛博朋克2077和荒野大镖客2等。
4. 您使用的是 Intel 品牌的 ARC A770 吗？  答：是的。全称为 GUNNIR Intel Arc A770 PHOTON 16G OC W X ASIAN GAMES
5. 请分享您的电源规格。  答：650w
6. 您尝试了哪些故障排除步骤。  答：暂时没有尝试游玩生化危机4重制版。

目前我游玩的游戏中就只有生化危机4重制版会出问题，它只会到特定的场景中出现这个问题。请看视频！

[Mike_Intel]

Hello 玩家5927,

Thank you for for the update.

Can you try the following steps and check if the game will improve.

1. To eliminate all previous driver files and leftovers, run the Display Driver Uninstaller (DDU), to freshly install the new driver.
2. Install the Intel latest® Arc™ & Iris® Xe Graphics driver. You can download the driver below:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 玩家5927,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello 玩家5927,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendations. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician