Arc A750 – MTA:SA crashes instantly on driver 32.0.101.8250 (DX9 vertex declaration fail)

[zabazimbohasan]

I have an Intel Arc A750 (desktop) and MTA:SA crashes the second GTA loads.
MTADiag log: https: / /pastebin.mtasa.com/8893024158

CreateVertexDeclaration failed → hr=0x80004005
Crash in igd9trinity32.dll (access violation)
This only happens with newer Arc drivers.
When I roll back to 31.0.101.4644 everything works perfectly.
Can someone from Intel please give me a direct download link for a driver version that still has working DX9 emulation for Arc A750?
I heard 32.0.101.6632 (beta) or 31.0.101.6460 are good for legacy DX9 games.
Thanks a lot!
Specs:
Intel Arc A750
Windows 11 24H2
Current driver: 32.0.101.8250

[Mike_Intel]

Hello zabazimbohasan,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. How did you update the driver?
2. Let me also check if your Windows and game are also updated?
3. Can you tell us where exactly in the game did you encounter the issue?
4. What is your game launcher?
5. Can you provide a screenshot of the game's graphics settings?
6. For me to review the hardware and the installed drivers, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

1- I did a clean install via ddu
2- I am using a crack that everyone uses because the original Steam version of the game does not work properly on MTA.

3- 

My screen freezes suddenly and kicks me out of the game. Probably old directx9 and graphics card driver incompatibility.

4- Multi Theft Auto

(The AI ​​recommended that I install a more compatible older version driver.)

 

[zabazimbohasan]

I made the solution by mistake, if you reopen the topic

[zabazimbohasan]

HEY MİKE?

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the update.

What do you mean you made the solution by mistake?

And also, I am sorry, we cannot further investigate the issue using crack games. Kindly install the game from legitimate sources for us to document the issue properly and we can replicate the issue here in our lab if needed.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

Hello Mike,
I did as you said and installed the original version.
My screen freezes and my game crashes.

[zabazimbohasan]

Symptoms:

• Screen freezes completely → kicked from game after 5-15 minutes
• Windows Event Viewer: LKD_0x141, LKD_0x1B8, LKD_0x1A8 (igdkmdnd64.sys + dxgkrnl)
• MTA log: “CreateVertexDeclaration failed (hr=0x80004005)” + repeated “Device not cooperative state”
  
  

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the update.

I may need to try to replicate this issue in our lab to check if this is a common issue. Before that, let me gather some details from your system so that I have some information to follow.

1. Please send a screenshot of the Graphics settings of the game.
2. Kindly generate CapFrameX data for about 5 minutes of the gameplay specially on the part that the system will crash.
3. Since it is crashing, kindly generate dump files also of the crash.

On how to generate CapFrameX and dump files, please to the link below:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

Hello Mike,
I wrote the codes for the dump file as you said, but even though I tried multiple times, the dump zip was not created for the appcrashdump file, but maybe these will help

https://www.mediafire.com/folder/h5od809scnu0z/CapFrameX-gta_sa.exe-2025-11-28T162722
https://www.mediafire.com/file/dsd08hp6uyszlzf/client_1.6-release-23413.0.000_d3dx942_0001b0e9_5_CPxMb_5F5B5B33_55F3_518_C9AE2_20251126_2049.dmp/file 

[zabazimbohasan]

Up
https://www.mediafire.com/file/fj89q91sk8dqq7b/Multi_Theft_Auto.dmp/file

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

If there is no solution, can you provide a link to download an older version driver that works more stable with this game?

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the quick update.

I was about to check this issue but since you asked for a driver, can you also try driver version 32.0.101.8331

Intel® Arc™ Graphics - Windows*

Please use DDU method in updating the driver, Kindly refer to the link below:

How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

could you please check the problem?

[JeanetteC_Intel]

Hello zabazimbohasan,

I've reviewed your previous posts and understood that you're looking for older driver versions, specifically 32.0.101.6632 (beta) or 31.0.101.6460. Unfortunately, the oldest driver version we currently have available is 32.0.101.6790 (WHQL Certified).

Instead, I'd recommend performing a clean installation of our latest driver version 32.0.101.8331 (WHQL Certified) using DDU in safe mode. This version was just released a few days ago and includes fixes for numerous gaming issues.

Please let me know how this works for you, as it will help us determine the next steps for further troubleshooting if the latest driver doesn't resolve your issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[zabazimbohasan]

The problem persists, the same way. I did a clean install with DDU

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the update.

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello zabazimbohasan,

Thank you for patiently waiting for our update.

I was about to test this in our lab, however upon checking Steam, there is no Multi Theft Auto. Can you provide the direct download link of the game?

Also, I noticed that the BIOS of your board is not updated. Please update your BIOS to version F33.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[zabazimbohasan]

here - https://multitheftauto.com

[Mike_Intel]

Hello zabazimbohasan,

Thank you for the link.

Just to confirm, have you also tried to update the BIOS if your board? Are you still having the same issue after the BIOS update?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician